Lead Server

Overview

POSITION SUMMARY The Lead Server plays a vital role in the dining experience of our residents by ensuring a welcoming, efficient, and high-quality food service operation. This position acts as a liaison between the front-of-house and back-of-house teams and is responsible for supervising, training, and supporting the dining room staff to ensure consistency in service and resident satisfaction.

• Oversee daily dining room operations, ensuring timely and professional service during all meal periods.
• Lead by example by providing exceptional customer service and modeling proper etiquette and professionalism.
• Train and mentor new servers and assist with ongoing coaching for existing team members.
• Assist in creating and maintaining staff schedules to ensure proper coverage for all meal services.
• Assist with pre-service meetings to review menu specials, dietary changes, and service expectations.
• Collaborate with the Culinary Director and/or the Dining Room Supervisor and kitchen staff to ensure accuracy and timeliness of meal orders.
• Address resident feedback or concerns promptly and professionally, escalating as necessary.
• Support servers with table service and room tray deliveries during high-volume times.
• Ensure proper use and upkeep of equipment and supplies.
• Participate in monthly in-services and assist in conducting service training as needed.
• All other duties as assigned.

• The incumbent in this position will have no direct reports.

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of dining service or hospitality experience, preferably in senior living or healthcare.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified).
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)].
• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.

• Excellent understanding of various cooking methods, ingredients, equipment, and procedures.
• Demonstrated leadership abilities, including staff training, scheduling, and conflict resolution.
• Strong interpersonal skills with the ability to communicate effectively and compassionately with residents, staff, and families.
• Ability to execute tasks in a timely fashion.
• Familiar with industry’s best practices.
• Knowledge of health and safety rules in a kitchen.
• A team player with good communication skills.
• Ability to stay positive under pressure.
• Ability to stand for long periods of time.
• Ability to follow both oral and written directions.
• Proven ability to have patience and compassion to serve in a client facing role.

• Stand for prolonged period of time.
• Must be able to push, pull, carry, and lift up to 25 lbs.

Payscale $19.00- $21.50

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.