Server, Lumiere Brasserie

Overview

Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Company Description

Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

As Server, you sell and service food and/or beverage, including order-taking and delivery of any food and/or beverage items. To prepare beverages for guests and co-workers following Fairmont Century Plaza recipes and guidelines for preparation, presentation and accountability in a cost-efficient manner. To ensure compliance with all liquor laws. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

• To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• To adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service.
• Exceed guest expectations.
• Extensive food, liquor, beer, wine and cocktail knowledge.
• Prepare basic beverages for guest service up to and including basic cocktails.
• Interact with guests in a way that makes them feel special.
• Proper and friendly service when in contact with all guests.
• Comply with liquor laws.
• Maintain accountability, both personal and financial.
• Control bar costs.
• Maintain cleanliness and organization of bar prep area and bar.
• Control cost and waste.
• Close out paperwork thoroughly.
• Maintain extensive knowledge of menu and food preparation techniques.
• Be pro-active by assisting co-workers.
• Support and assist Managers.
• Be proficient with all aspects and services of the property.
• Be familiar with all food outlets and amenities within the property.
• Be knowledgeable of general city information as well as hotel history.
• Personal and financial accountability.
• Be an ambassador for the department, the property and the brand.
• Other duties as assigned.

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
• Hourly Rate: $17.87.
• Schedule based on Seniority and Business Needs.

Your experience and skills include:

• Previous customer service experience required.
• Previous food and beverage and/or barista experience preferred.
• Previous point of sale system experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable. Can work with minimal supervision.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a small team and independently.
• Ability to focus attention on guest needs, remaining calm and courteous at all…