Restaurant General Manager

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests.

Position Overview

The Restaurant General Manager is responsible for overseeing all aspects of the restaurant’s operations, including staff management, customer service, financial performance, and operational efficiency. This role involves ensuring that the restaurant delivers an exceptional dining experience to guests while meeting profitability and operational goals. The Restaurant General Manager will lead and manage the restaurant team, enforce company policies, maintain high service standards, and drive sales growth.

Operations Management

• Oversee the daily operations of the restaurant, ensuring all aspects of service, kitchen operations, and cleanliness meet company standards
• Maintain a smooth and efficient workflow, ensuring that guests are seated promptly, orders are processed accurately, and food is delivered in a timely manner
• Monitor guest satisfaction, addressing complaints or issues as they arise and ensuring prompt resolution
• Coordinate with the kitchen and front-of-house staff to ensure high-quality service and timely food delivery

Staff Management & Development

• Lead, train, and supervise all restaurant staff, including servers, bartenders, hosts, cooks, and supervisors
• Schedule staff shifts, ensuring appropriate coverage during peak hours, special events, and holidays
• Conduct regular performance evaluations and provide coaching to improve team performance
• Foster a positive work environment and maintain high staff morale, motivating the team to provide exceptional service
• Develop and implement training programs for new hires and ongoing training for existing staff to enhance skills and knowledge

Financial Management & Budgeting

• Develop and manage the restaurant’s budget, ensuring financial goals are met, including revenue, labor costs, and food & beverage costs
• Monitor and control operational expenses, including food costs, inventory, and labor, to maximize profitability
• Analyze sales trends and implement strategies to increase revenue, such as promotions, events, and upselling initiatives
• Prepare financial reports, track performance, and adjust strategies based on financial results

Guest Experience & Service Excellence

• Ensure the highest standards of guest service, providing an exceptional dining experience for every guest
• Lead by example in maintaining a customer-first attitude, addressing guest concerns or complaints with professionalism and efficiency
• Develop and implement strategies to improve guest retention and enhance the overall dining experience
• Encourage positive online reviews and engage with guests on social media or other platforms when appropriate

Menu Management & Inventory Control

• Collaborate with the executive chef or kitchen team to develop and update the restaurant menu, ensuring it aligns with guest preferences and market trends
• Monitor inventory levels, ordering supplies and ingredients as needed to prevent shortages or overstocking
• Conduct regular inventory audits to maintain accuracy and reduce waste
• Ensure all food items are properly stored and handled according to health and safety regulations

Marketing & Promotion

• Coordinate with the marketing team to promote the restaurant and create awareness through social media, advertising, and promotions
• Plan and execute events, special offers, and themed nights to drive foot traffic and increase sales
• Identify local partnerships and collaborations that could enhance the restaurant's visibility and reputation in the community

Health, Safety & Compliance

• Ensure that the restaurant complies with all health, safety, and sanitation regulations, including food handling, cleanliness, and employee safety protocols
• Conduct regular inspections to…