Resident Relations Associate; Residential

ABOUT CIM GROUP

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas.

Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

• Assist the Property Manager in addressing the needs of the property and its residents.
• Addresses resident complaints and maintenance requests.
• Scheduling appointments for repairs and for meetings with residents.
• Prepares correspondence and notices.
• Prepares paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

• None.

• High School Diploma Required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience in Yardi or comparable software a plus.
• Operate standard office equipment.

• Detail oriented, deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or reports.

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent.

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary.

The anticipated base pay range for the position in Los Angeles is $21.63 - $26.44…