Residential Leasing Assistant

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Downtown Management is a long-established private real estate development and investment firm that owns and manages its entire portfolio in-house. The company is based in the Historic Core of Downtown Los Angeles and maintains a diverse mix of market rate, residential apartments, retail spaces, and commercial properties.

We currently have an immediate opening for a Residential Leasing/property management Assistant to support approximately 300 apartments across three residential high-rise buildings.

• Update apartment listings regularly based on current availability.
• Monitor comparable properties to ensure pricing remains competitive in the market.
• Advertise vacancies across all online platforms and keep marketing content accurate, appealing, and up to date.
• Track listing performance and adjust photos, descriptions, or pricing recommendations as needed.

• Respond promptly to leasing inquiries via phone and email.
• Greet prospective residents and schedule property tours.
• Show units and highlight property amenities, building features, and neighborhood benefits.
• Collect rental applications and required documents; process credit/background checks.
• Prepare leases, coordinate lease signings, and collect application fees, deposits, and move-in funds.
• Follow up with prospects, maintain an active lead pipeline, and convert leads into leases through strong sales and customer service skills.

• Conduct move-in inspections, ensuring units are prepared and meet quality standards.
• Conduct move-out inspections, documenting any damages or charges.
• Coordinate move-in/move-out timelines between leasing, tenants, and maintenance coordinating staff.

• Provide high-level customer service to both prospects and current residents.
• Assist with tenant communication regarding renewals, rent increases, notices, and general inquiries.
• Support the Property Manager in resolving tenant concerns and enforcing community policies.

• Assist Property Manager with day-to-day building operations across multiple properties.
• Work as a collaborative team member with maintenance, helping schedule repairs and follow up on work orders.
• Coordinate with vendors and contractors as needed.
• Assist with occupancy reporting, and rent tracking.

• Maintain organized digital and physical leasing files, paperwork, and office records.
• Perform general office responsibilities: phones, scanning, mail, scheduling, data entry.
• Support other departments as needed to keep building operations running smoothly.

• High school diploma required; college degree a plus.
• Proficiency in Microsoft Office;
  Yardi experience is a plus.
• Excellent written and verbal communication skills.
• Strong time-management, follow-up skills, and problem-solving abilities.
• Excellent customer service and ability to work in a small team environment.