Quality Assurance Manager

Overview

Being naked is the #1 most sustainable option. We're #2. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Work Location/ Schedule: Hybrid from Vernon HQ

The Role: Quality Assurance Manager

The Manager of Quality Assurance is responsible for driving product compliance and quality consistency through the effective management and execution of core Quality Assurance processes. These processes include, but are not limited to, care label approvals, International garment and fabric inspections, fabric and garment testing, and high-return investigations. This role is essential for operational efficiency and acts as the key communication link between vendors, third-party inspection partners, internal Quality Control (QC), and the internal Production, Fabric, and Merchandising teams.

What You’ll Do:

• Overseas Inspection & Audit Management (~65%): Review 3rd-party reports (QIMA, Intertek, Baak, etc.). You will release passing shipments, troubleshoot workmanship/measurement issues for failures, and hold shipments missing approved TOP samples. You’ll also manage the 3-week audit plan and follow up on unscheduled vendor audits.
• Care Label Compliance (~12%): Verify vendor-submitted labels against BOM, PIM, and Tech Packs. You’ll identify discrepancies, request vendor corrections, and update PIM layouts to ensure total accuracy.
• Fabric & Garment Testing (~11%): Manage the end-to-end testing process. This includes reviewing overseas fabric reports, processing internal test requests (preparing yardage/forms), managing retests, and communicating rejection or replacement instructions to suppliers.
• Planning & QC Capacity (~2%): Track TOP/Tech sample arrivals and build weekly QC capacity vs. demand charts to ensure the team stays ahead of incoming volume.
• Returns & Escalation Analysis (~4%): Partner with Merch/Production to investigate high-return items. You’ll coordinate inventory pulls, conduct measurement checks against original inspection results, and prepare samples/findings for executive review.
• Special Call-Outs (~2%): Investigate escalated issues from Import Production, coordinate re-audits, and ensure vendors implement corrective actions to close out quality gaps.

What You’ll Need:

• Experience: 4–6 years in Apparel Quality Control, QA, or Production.
• Technical Mastery: Strong knowledge of garment construction, fabric behavior, and inspection standards (AQL, inline vs. final audits).
• Documentation Savvy: Ability to cross-reference complex data across BOMs, PIMs, Tech Packs, and lab reports.
• System Skills: Intermediate Excel proficiency (vlookups, pivot tables). Experience with Net Suite or PIM systems is a major plus.
• Testing Knowledge: Familiarity with fabric performance standards (colorfastness, shrinkage, seam strength) and lab testing methods.
• Education: Bachelor’s degree (Textiles, Apparel Manufacturing, or Supply Chain) or equivalent professional experience.

Who You Are:

• Detail-Obsessed: You notice the small discrepancies in a care label or a lab report that others might miss.
• A Clear Communicator: You can provide concise, actionable feedback to overseas vendors and internal cross-functional partners.
• Data-Driven Decision Maker: You use standards and evidence to decide when to approve a marginal improvement or reject a lot.
• High-Volume Pro: You thrive in fast-paced environments and can manage multiple deadlines and hundreds of reports without breaking a sweat.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $70,000 to $77,000 annually + 10% bonus eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus…