Specialty Client Service Representative; Surgery

Specialty Client Service Representative (Surgery)

Join to apply for the Specialty Client Service Representative (Surgery) role at VCA Animal Hospitals
.

Join Our Team as a Surgery Department Customer Service Representative (CSR).

VCA Animal Specialty & Emergency Center (ASEC) is a multi‑specialty and emergency practice located in West Los Angeles. It has been providing exceptional veterinary care for over 15 years, offering services including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging, and Cardiology.

As a CSR at VCA ASEC, you play a vital role in improving clients’ experience and ensuring pets receive top‑notch care. You are the face of our hospital and the first touchpoint for building trust with clients, enabling outstanding care.

• Warmly greet clients in person or over the phone.
• Handle telephone calls, texts, emails, WOOFware and Teams messages.
• Manage patient check‑ins, appointment scheduling, and confirmations.
• Explain treatment plan fees and invoicing to clients.
• Provide information about our products and services, including educating clients on medical vs. non‑medical pet care.
• Offer alternate payment methods to clients.
• Manage patient records for appointments.
• Oversee electronic medical records, reports, and correspondences.
• Ensure appointments, medical records, and electronic payments are well‑organized.
• Demonstrate a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Make quality decisions to choose the most appropriate course of action.
• Develop and maintain excellent listening and communication skills with management, doctors, clients, and associates.
• Participate in webinars and other continuing education opportunities to expand your knowledge and skills.

Surgery/Emergency Critical Care Department.

• 3+ years of experience in client service.
• Reliability.
• Desire to exceed client expectations of service.
• Strong attention to detail.
• Previous experience in the medical field.
• Experience in veterinary medicine, with specialty medicine experience a plus.
• Compassion for pets and people.
• Thriving in a fast‑paced environment and managing well under pressure.
• Exceptional communication skills.
• Responsible, honest and accountable.
• High emotional intelligence.

• Compassion.
• Experience.
• Forward‑thinking.
• Reliability.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

• 10 hour shift.
• Holidays.
• Weekends as needed.

• Los Angeles, CA 90025: reliable commute or planning to relocate before starting work (preferred).

• Day Shift (preferred).

• 3+ years customer service/reception experience required.
• Previous experience in medical, dental or veterinary hospital required.
• Exceptional verbal communication skills required.
• Able to work weekdays and weekends.
• Able to multi‑task in a fast‑paced environment.
• Computer literate.

• This position will involve working a weekend day.
• We utilize a 4‑day work week (each shift is 10 hours long).

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at

Job Type: Full‑time. Compensation: $20 – $24 per hour. Benefits include medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more.

Please note that positions can require flexible schedules, weekends, and some holidays. If you are a current associate, please apply through our internal career site (Workday).