Veterinary Customer Service Representative

Overview

Horizon Veterinary Specialists, founded in August 2018 by five board-certified veterinarians, aims to drive positive influence in the veterinary community. With a state-of-the-art facility, a culture centered on inclusion and education, and a passion for excellent medicine, Horizon is committed to serving patients and clients, while supporting the dedicated professionals in veterinary medicine.

Our 24/7 emergency and critical care team serves small animal patients across Ventura and surrounding counties, accepting walk-ins and referrals. We have a large, fully equipped, multi-unit ICU that includes an isolation ward and quiet rooms. Our emergency department team collaborates with the Internal Medicine department six days a week for consultation and supportive services. We are a growing practice always looking for skilled, caring, and compassionate people to join our team in a collaborative, yet driven environment that provides opportunities for growth, development, and patient/client service.

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Job duties include, but are not limited to:

• Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments.
• Provide friendly emotional support in a compassionate and discreet manner during times of need to clients and be comfortable with various medical outcomes.
• Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to excel in your current role or grow into the next career move, you’ll have opportunities through a variety of virtual and hands-on, interactive training and continuing development.

We’re Looking For:

• Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields.
• Compassionate, calm team player with a positive attitude.
• Exceptional multitasking abilities and strong communication skills.
• Highly organized with excellent computer proficiency.
• Self-motivated, with a desire to continuously learn and grow in your role.
• Ability to handle emotionally charged situations with professionalism and resilience.
• Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
• Comfortable working in a veterinary environment—must not be squeamish.
• Ability to adapt quickly to changing situations and manage multiple priorities effectively.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions
• Additional Benefits May Also Be Available (e.g. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.)
• Hiring eligibility may be contingent on a candidate authorizing and completing a satisfactory background check.
• Note – some benefits may only be available or vary slightly for full-time vs part-time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: