BHU Nurse Manager

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Position Summary

Under the direction of the Behavioral Health Nursing Director or Chief Nursing Officer (CNO), the Clinical Nurse Manager of Behavioral Health Services is responsible for providing and managing staff and material resources that are necessary for effective patient care delivery for assigned unit(s). This position has assigned shift responsibility. The Clinical Nurse Manager applies critical reasoning and sound decision making skill sets to ensure patients receive the highest quality of care.

Clinical Nurse Manager

Behavioral Health Unit

Position Summary

Under the direction of the Behavioral Health Nursing Director or Chief Nursing Officer (CNO), the Clinical Nurse Manager of Behavioral Health Services is responsible for providing and managing staff and material resources that are necessary for effective patient care delivery for assigned unit(s). This position has assigned shift responsibility. The Clinical Nurse Manager applies critical reasoning and sound decision making skill sets to ensure patients receive the highest quality of care.

The Clinical Nurse Manager will oversee Behavioral Health Unit (BHU) day-to-day clinical and budgetary operations, lead, develop, and train clinical staff, evaluate and update unit policies, and evaluate and improve clinical procedures to ensure the best care is delivered to Mission Community Hospital patients and families.

In collaboration with the Nursing Director or CNO, the Clinical Nurse Manager will plan, direct, coordinate and evaluate all patient care activities and services to promote clinical excellence. The Clinical Nurse Manager will be accountable for achieving clinical service excellence and unit financial goals; effective human resources management; quality assurance and performance improvement; regulatory compliance; and staff competency and development. In addition, Clinical Nurse Manager will serve as a leader and role model for staff and will be an active participant in organizational and nursing department decision-making.

Major Responsibilities

SERVICE PERFORMANCE

• Greets/acknowledges customers warmly, with a smile, and immediately when they enter department/unit/area.
• Asks how the customer may be helped with interest and concern.
• Listens attentively, does not interrupt.
• Accepts ownership and takes action to resolve customer needs and/or concerns.
• Is attentive and responsive to the expectations of physicians, co-workers and direct reports.
• Accepts constructive criticism and modifies actions accordingly.
• Is generous in acknowledging a job well done.
• Uses words and behaviors that express consideration, concern and respect.
• Facilitates and holds staff accountable for meeting department customer service standards in the performance of duties.
• Utilizes telephone skills effectively as outlined in the Star Service Program.
• Keeps all private information about staff or patients confidential.

• Identifies customers and their service requirements.
• Meets or exceeds customer service improvement targets as demonstrated by dashboards, etc.

• Participates in marketing activities of the Hospital including but not limited to committees/task forces, speaking engagements, conducting tours, Hospital sponsored health fairs.
• Contributes to marketing materials such as brochures, newsletters, teaching materials.
• Participates in staff recognition activities in ways that reward behaviors reflecting positively on Mission Community Hospital.
• Engages in interdepartmental /multi-department/house-wide process improvement forums/task forces/committees.
• Offers and implements solutions to challenges/problems.
• Assist with development-related activities including fund raising programs & activities.
• Monitors the marketplace and recommends new and creative business opportunities.
• Analyzes targeted existing services and product lines for cost/benefit and develops appropriate strategies to improve growth where applicable.
• Attends/participates in activities that contribute to professional growth and development.

• Assume assigned shift responsibility for the overall patient care management of the department.
• Assumes Charge Nurse role as needed based on hospital census and/or staffing.
• Assists licensed staff with admitting and discharging patients to augment staffing and ensure effective patient throughput.
• Oversee treatment planning activities and documentation compliance.
• Perform primary care nursing functions when unit is short staffed.
• Supervise patient care staffing and shift assignments to ensure appropriate skill mix.
• Ensures efficient and productive department operations by monitoring staff performance and intervening appropriately to improve clinical…