Re-Engagement Coordinator

Location
:
Remote in California or one of these states: AZ, CA, FL, IL, IN, IA, NC, NE, OH, OK, TN, TX

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.

We’re looking for results-oriented individuals with a primary focus on facilitating donation upgrades to join our online fundraising team. The Re-engagement Coordinator will be responsible for reaching out to donors, emphasizing the impact Prager

U is having, and communicating the value of upgrading their contributions. Success in this role hinges on the ability to effectively convey the benefits of donations and to handle a high volume of calls efficiently. If you thrive in a communications-oriented role and are driven by achieving targets, we encourage you to apply and join us in maximizing support for Prager

U s mission. This role requires availability from 10:00am–6:00pm (Pacific Time).

Duties and Responsibilities:

• Initiate Outbound Calls:
  Proactively reach out to donors via phone calls to discuss their current contributions and explore opportunities for donation upgrades.
• Identify Upgrade Opportunities:
  Engage donors in conversations to understand their interests and motivations, and identify potential opportunities for increasing their level of support.
• Effectively Communicate Value Proposition:
  Articulate the impact of donations, emphasizing the value proposition and benefits to the donor and the organization.
• Handle Objections:
  Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
• Provide Excellent Customer Service:
  Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
• Maintain Donor Records:
  Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
• Meet Call Volume Targets:
  Successfully handle a high volume of outbound calls while maintaining quality standards and achieving donation upgrade goals.
• Collaborate with Online Fundraising Team:
  Coordinate with the online fundraising team to align efforts and strategies for maximizing donation upgrades and overall fundraising success.

Successful Candidates Will Possess:

• Strong Communication
  
  Skills:
  
  Ability to articulate ideas clearly and persuasively, with a focus on effectively conveying the value proposition of donation upgrades.
• Sales or Fundraising
  
  Experience:
  
  Prior experience in sales, fundraising, or a related field, demonstrating a track record of achieving targets and driving results.
• Customer Relationship Management:
  Skill in building rapport and fostering positive relationships with donors, coupled with a customer-centric approach to donor interactions.
• Resilience and Persistence:
  Capacity to handle rejection and overcome objections, with a resilient attitude and a determined approach to achieving goals.
• Organizational
  
  Skills:
  
  Ability to manage time effectively, prioritize tasks, and maintain accurate records of donor interactions and follow-up actions.
• Goal-Oriented Mindset:
  Motivation to meet and exceed call volume targets, donation upgrade goals, and performance metrics, with a focus on driving fundraising success.
• Passion for Mission:
  Genuine enthusiasm for Prager
  
  U s mission and values, coupled with a commitment to advancing conservative principles through digital education and outreach.
• Integrity and Professionalism:
  Commitment to upholding ethical standards, maintaining donor confidentiality, and representing Prager
  
  U with professionalism and integrity in all interactions.

How to Apply
:
First review our website at  Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at Prager

U.

What We Do
:
We promote American values through educational videos for people of all ages. People come to Prager

U for a variety of reasons, but they all have one thing…