Senior Manager, Volunteer and Community Engagement

SUMMARY

The Senior Manager of Volunteer & Community Engagement is a strategic leadership role responsible for setting the vision, structure, and performance of Luskin Orthopaedic Institute for Children’s (Luskin

OIC) volunteer and community engagement enterprise. This role requires a seasoned professional with demonstrated experience leading complex volunteer programs, managing teams, developing systems, and operating with a high degree of autonomy and judgment in a healthcare or large nonprofit environment.

This position owns the full lifecycle of volunteer and community engagement strategy from program design and risk management to execution, evaluation, and continuous improvement. The role serves as the Foundation’s subject‑matter expert on volunteer services, community partnerships, and engagement compliance, and acts as the primary liaison to internal hospital leadership, Foundation leadership, external partners, and support groups.

The Senior Manager is accountable for building scalable, compliant, and outcomes‑driven volunteer programs that align with Luskin

OIC’s mission, operational realities, and long‑term institutional priorities. This role supervises staff, manages significant budgets, oversees high‑risk and high‑visibility programs, and provides leadership across all Luskin

OIC campuses and signature events.

• Develop and execute a multi-year strategy for volunteer and community engagement that aligns with Foundation goals, hospital operations, and patient experience priorities.
• Standardize volunteer programs, policies, onboarding, and training across all Luskin
  
  OIC sites to ensure consistency, compliance, and quality.
• Serve as the Foundation’s lead authority on volunteer services, community partnerships, and support group engagement.
• Establish KPIs, dashboards, and reporting frameworks to track volunteer hours, engagement outcomes, risk metrics, and program impact.

• Directly supervise and mentor professional staff, including the Volunteer & Outreach Coordinator Receptionists / Welcome Desk staff; provide clear performance expectations, coaching, and accountability.
• Oversee volunteers, interns, students, and committee leadership, ensuring appropriate supervision, role clarity, and adherence to institutional policies.
• Partner closely with HR, Compliance, Risk Management, and Hospital Operations to ensure volunteer programs meet all regulatory and institutional standards.

• Own volunteer onboarding systems, including background checks, health clearances (e.g., TB), HIPAA training, role authorization, and documentation tracking.
• Ensure compliance with hospital, UCLA Health, and legal requirements related to volunteers, minors, international programs, and patient-facing activities.
• Proactively identify and mitigate operational, reputational, and safety risks related to volunteer and community engagement activities.
• Serve as escalation point for complex volunteer issues, incidents, or sensitive situations.

• Lead high-level relationships with key partners and programs, including Orthopaedic Medical Magnet High School (OMMHS), A Place Called Home (APCH), Bonter Scholarship Program, Educate2
  
  Elevate, Summer Internship Program, and support groups.
• Represent Luskin
  
  OIC with external partners, universities, corporate groups, and community organizations.
• Oversee volunteer-related peer-to-peer fundraising initiatives and engagement campaigns in partnership with the Foundation/Development team.

• Serve as the senior-level liaison to Luskin
  
  OIC’s long-standing support groups and auxiliary organizations, stewarding relationships that have been affiliated with the institution for many years.
• Represent Luskin
  
  OIC with professionalism, diplomacy, and authority in meetings and ongoing interactions with support group leadership, including Presidents, Vice Presidents, Secretaries, and other elected officers.
• Provide strategic guidance, communication, and partnership oversight to ensure support group…