Neighbor Intake Specialist

POSITION:
Neighbor Intake Specialist

SUPERVISOR:
Agency Relations Director

STATUS:
Hourly/Non-Exempt

PAY RANGE: $28.00-$30.00/ Hourly;

The base pay offered will consider internal equity and may vary based on the candidate's job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.

Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include:
Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The position of the Neighbor Intake Specialist will be responsible for all phases of implementation of Neighbor Intake with the agency partner network and will help with data processing. The Specialist will meet with agencies in person and virtually. They will lead the implementation of the Neighbor Intake program in the field with agency partners. The Specialist will assist the Analyst in the maintenance of reporting sites and participate in documenting systems and reporting requirements.

The Neighbor Intake Specialist will assist with managing department data sets, developing reports, and troubleshooting data issues, ensuring the quality and accuracy of data.

WHAT YOU'LL DO

Onboarding & Training:
Assist with onboarding and training the implementation agencies on the Neighbor Intake Oasis Platform. Assist with creating appropriate training documentation that allows stakeholders to understand the steps of the data analysis process and train end-users on new reports and dashboards. Travel to (using a personal vehicle) various sites throughout Los Angeles County to onboard and train agencies on the Neighbor Intake program.

Data Management & Reporting:
Manage agency/client data in Oasis and other platforms to collect data from agency partners for monthly/annual reporting, auditing data for completion and consistency. Perform data cleanup and maintenance projects as needed. Maintain hard copy and electronic files on shared drives to document work products. Respond to general questions and concerns regarding reporting and data projects.

Agency Relations Interaction & Support:
Provides customer service to clients, prospective or existing agencies, and assists with conflict resolution regarding the onboarding process, client intake, reports, and other related topics. Assist with planning, scheduling, and/or attending meetings, using a combination of virtual and online forums as needed. Works effectively with other staff members at all levels of responsibility within the Food Bank. Performs other such duties as assigned by the manager.

Duties and responsibilities are subject to change based on business needs. On occasion, may be required to work on weekends and evenings. Must be able to work Monday to Friday from 8:30 am - 5:00 pm. Weekends and evenings may be required as needed.

QUALIFICATIONS

* College degree with an emphasis in Customer Relations related.

* Minimum of 2 years experience in customer service support.

* Must be proficient in a variety of computer software applications in word processing, spreadsheets, database, and presentation.

* Ability to explain and present complex information in a way that is easily understood to a wide variety of audiences.

* Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.

* Works effectively and collaboratively with others towards common goals. Presents a professional appearance and demeanor.

* Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates strong planning, organizing, time management, and interpersonal skills.

* Self-starter who is able to work with minimum supervision, works effectively under pressure to meet established goals and objectives.

* Computer experience and proficiency with Microsoft products (Excel, PowerPoint, Word) and Google platform (Google Docs, etc.)

* Passion for the advancement of the organization's mission.

* Commitment to the seven values of the organization: respect, stewardship & accountability, collaboration, urgency, service, integrity and diversity.

* May be scheduled to work weekends,…