Sr. Manager: Client and Marketing

Covet by Christos is a luxury e-commerce and entertainment business that transforms luxury shopping into a dynamic, community-driven experience. Through our pioneering media network of live shows, we help fashion-forward consumers discover and engage with unique, authentic luxury items in a shared, interactive environment. Our shows are currently hosted on Instagram and a newly launched custom, next-generation live video platform that transforms the live shopping experience.

• Oversee and manage the CBC customer service team to ensure a best-in-class CBC shopping experience including answering ad hoc questions and invoicing clients post-show
• Own the Hubspot CRM system to drive personalized and automated outreach to new and existing clients about relevant upcoming shows
• Leverage CRM to develop lifecycle marketing, audience segmentation, and personalization to deepen customer engagement and repeat behavior.
• Ensure each of the top 100 clients has a dedicated CBC relationship manager and develop 1-to-1 relationships with a selection not directly managed by Christos

• Manage existing design and social media team members to create a regular flow of organic social content promoting upcoming shows
• Partner with social teams at vendors and new brands selling on the CBC network to reach new audiences via partnerships and collaborations
• Partner with Digital Fuel and other agencies to setup paid social marketing.
• Experimenting with driving paid traffic directly to shows, to shoppable PDPs, or to the website and app downloads and analyze resulting acquisition costs and retention

• 5+ years of experience managing customer/client services teams in the luxury category or similar categories with a high-net-worth client focus.
• Experience working with CRM systems (e.g., Hub Spot, Klaviyo) to setup customer segmentation, lifecycle marketing outreach, and reporting
• Success in establishing and meeting critical Customer Performance KPI's
• Experience managing social presences for a brand including both organic posts as well as, ideally, cross-brand collaborations and paid posting experimentation
• Excellent communication and organizational skills; comfortable managing across stakeholder groups in a fast-moving environment
• Bias for action; thrives in ambiguous, entrepreneurial settings.