Community Manager Los Angeles, California,

Overview

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California. We are venture-backed with a patented washable rug design and a mission to empower customers to live vibrantly with beautiful products that don t compromise on function. We are seeking a strategic, detail-oriented Community Manager contractor to steward our brand voice across social channels, listen for opportunities in real time, and build meaningful connections with our audience.

This full-time 12-month contract reports to the Director of Social, Influencer, and PR and collaborates with Marketing, CX, Product, and Creative to ensure a cohesive audience experience that grows brand affinity and drives customer loyalty. A primary focus is end-to-end ownership of our Reddit presence, developing engagement and response strategies with a dedicated CX support partner to execute and resolve requests.

The role requires commuting to Torrance 1-2 days per week to work alongside the marketing team.

Location:

Los Angeles/Torrance, CA. Minimum 1-2 days in the office. 12-month contract with potential for extension or conversion.

We are passionate about audience engagement and the world of design and interiors.

What You ll Do:

• End-to-End Ownership and Copywriting:
  Serve as the primary owner of the Ruggable Reddit strategy, managing the channel s health, growth, and reputation.
• Real-Time Engagement:
  Monitor relevant subreddits and brand mentions daily, engage authentically with the community to answer questions, address concerns, and foster discussion. Proactively engage in spaces relevant to the brand (e.g., pet, parent, and decor subreddits).
• CX
  
  Collaboration:
  
  Partner with a dedicated CX support liaison to triage complex customer service issues on Reddit, ensuring high-priority requests are resolved quickly and effectively.
• Content Strategy:
  Partner with the Ruggable Social Team to develop and execute a Reddit-specific content plan that feels native to the platform and genuinely engages the Reddit audience.

• Build a strategic approach to community across all channels, including proactive monitoring, CX topics, escalation guidance, gifting, and real-time collaboration.
• Maintain a consistent brand voice across all touchpoints while tailoring tone to channel and audience.
• Listen to audience sentiment, feedback, and conversations to identify product feedback, feature requests, opportunities, and trends.
• Flag timely engagement opportunities and coordinate with the team to capitalize on them.
• Identify and execute relevant gifting opportunities.
• Monitor and respond to comments, messages, mentions, reviews, and DMs across social platforms, flagging and escalating issues to the CX team with context and recommended next steps.

• Collaborate with the Agency Partner and Social Team on content calendar maintenance and ownership.
• Schedule and tag all social content, ensuring accuracy and optimization for each platform s best practices.

• Review platform trends, emerging conversations, and influencer activity relevant to the brand.
• Track and report on community metrics, and provide actionable optimization recommendations.
• Provide insights to influence content strategy, community initiatives, and customer experience improvements.
• Audit competitor activity, industry trends, and platform shifts to inform messaging, content, and response strategies.

• 7-10 years of experience in community management, social media, or a related role for consumer brands.
• Experience managing Reddit communities for a brand, with a deep understanding of Reddit etiquette, subcultures, and moderation tools.
• Strong writing ability with a proven capability to adopt and maintain a distinct brand voice across platforms.
• Excellent organizational, project management, and communication skills; comfortable managing multiple streams and priorities.
• Experience using social media management platforms (e.g., Hootsuite, Dash, Sprout Social, Meta Business Suite, Sprinklr) and social listening tools…