Shop - Star Creator, Special Project Manager

Position: TikTok Shop - Star Creator, Special Project Manager
About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok. The role is responsible for building the Tik Tok E-commerce partnership for the Tik Tok e-commerce business in the US. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

About the Role:

Tik Tok is seeking an experienced Project Manager to work in our US E-commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on the Tik Tok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

Responsibilities:

* Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.

* Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.

* Collaborate with cross-functional teams to align on priorities and execute business strategies.

* Identify and implement ways to optimize operational processes and increase overall productivity.

* Establish best-in-class frameworks for cross-team collaboration and ways of working.

Projects will be defined based on the following directions:

* Creator Performance Management

* High potential Tik Tok Creator incubation

* Merchandising and matchmaking for top e-commerce creators

* Creator's content quality improvement

Minimum Qualifications:

* Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.

* Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.

* Experience in program/project management, consulting, change management, or operations strategy.

* Demonstrated ability to manage projects from inception through successful implementation.

* Hands-on experience in process optimization and scaling efficiency initiatives.

* Proven experience collaborating with or managing cross-functional teams.

* Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project.

Preferred Qualifications:

* Experience in e-commerce, tech, or fast-paced digital organizations.

* Familiarity with matrix or global organizational structures.

* Creative thinker and strategist with the ability to develop innovative solutions.