Senior Operations Engineer

Overview

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

We currently have an exciting opening for an Sr. Operations Engineer.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

The Senior Operations Engineer serves as a strategic leader in designing, implementing, and optimizing fulfillment and engineering solutions across Radial’s North American network. This role is responsible for driving high-impact initiatives, including large-scale client launches, automation projects, and capital investments, while ensuring operational excellence and cost efficiency. The Senior Operations Engineer will act as a trusted advisor to leadership, mentor junior engineers as needed, and collaborate cross-functionally to deliver innovative solutions that enhance scalability and performance.

This position requires advanced technical expertise, strong business acumen, and the ability to lead complex projects in a fast-paced, evolving eCommerce environment.

• Lead and oversee multiple, simultaneous client/fulfillment center launches, varying in complexity, including facility design, system and equipment installations, and ensuring adherence to safety and cost-efficiency standards.
• Drive strategic initiatives for automation, process optimization, and scalability across multiple fulfillment centers.
• Develop and manage comprehensive project plans for high-impact projects such as client onboarding, client moves/migrations, capacity enhancements, and technology implementations, ensuring alignment with organizational goals.
• Serve as a subject matter expert on the engineering team, providing guidance and mentorship to junior engineers and cross-functional teams as needed.
• Collaborate with senior leadership to develop Cap Ex proposals, manage budgets, and deliver ROI-driven solutions for capital investments.
• Partner with technology teams to design optimal WMS configurations and integrate advanced systems for operational efficiency.
• Conduct in-depth operational and financial analyses, including forecasting, productivity modeling, and profitability assessments for new and existing clients.
• Lead continuous improvement initiatives using Lean Six Sigma methodologies to standardize processes and enhance performance.
• Design and optimize layouts in AutoCAD for complex business solutions and large-scale implementations.
• Support strategic sales efforts by participating in client joint planning sessions and providing operational expertise during pre-signature activities.

• Bachelor’s Degree in Industrial Engineering or equivalent work experience.
• Minimum of 7+ years of experience in fulfillment engineering and project management within a distribution or warehousing environment, preferably B2C and B2B fulfillment environments.
• Proven track record of leading large-scale, cross-functional projects and delivering innovative solutions in high-volume operations.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Smartsheets) and AutoCAD.
• Strong expertise in WMS systems, especially Manhattan; SQL experience highly desirable.
• Strong experience with MOST modeling, Lean Six Sigma, and Kaizen methodologies.
• Demonstrated ability to standardize work processes, build operational procedures, and drive measurable improvements.
• Exceptional leadership and communication skills, with the ability to influence stakeholders at all levels.
• Strong business acumen in order fulfillment, distribution, and eCommerce environments.
• Ability to manage multiple priorities in a fast-paced, dynamic setting.

• This position…