Operations Manager | Los Angeles

Overview

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited.

It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited.

It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

Add a Spark to the Ordinary… As the Founding Operations Leader for the Los Angeles region, you will be responsible for launching and scaling Blank Street’s presence in a fast-paced, high-growth environment. You’ll design and execute the full market entry strategy, building the operational plan, hiring and developing the founding team, creating scalable systems, and overseeing the successful opening and day-to-day performance of our first LA store as its General Manager for the first 6–12 months.

You’ll recruit, train, and lead a high-performing team of Baristas and Shift Leads, establish the gold standard for customer experience and operational excellence, and take full ownership of the store’s financial and operational performance.

As we rapidly expand to 7+ stores within the first year, you’ll evolve into a multi-unit Operations Manager overseeing the entire LA portfolio. You will hire and mentor future General Managers, implement operational playbooks, drive accountability across locations, and ensure consistency in performance, culture, and customer experience as the region scales.

This is a unique opportunity for a seasoned operator to build, lead, and scale a new market from the ground up. As Blank Street’s LA market ambassador, you’ll be the critical link between HQ and the field ensuring smooth execution, strong performance, and a distinctly Blank Street experience across every store in the region.

• People – Coach and Support Your Team
• Create and manage a positive, engaging work culture
• Train, mentor, and celebrate your team
• Fill leadership gaps when needed
• Manage scheduling, time and attendance practices for the market
• Oversee labor strategy and budget
• Collaborate with your managers to hire and support hourly hiring
• Ensure training quality and team development
• Address performance issues promptly and fairly
• Partner with People Team on employee relations
• Help manage change to keep Blank Street evolving smoothly
• Maintain top engagement scores and host market events

• Product – Deliver Quality Products
• Represent the Blank Street brand and values to customers and teammates
• Hold your team accountable for food and beverage quality
• Oversee ordering, vendor relations, waste, and inventory when needed
• Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

• Physical Space – Maintain Operational Excellence
• Ensure safety, cleanliness, and presentation of locations
• Prepare stores for weather, new launches, or LTOs
• Solve facility issues quickly
• Work with HQ to improve store design, maintenance, and customer experience

• Performance – Drive Financial and Customer Success
• Take ownership of store performance and find growth opportunities
• Maintain NPS and Google review scores
• Build relationships with local businesses to grow brand loyalty
• Stay updated on company tools, processes, and communication
• Identify and address performance gaps
• Share best practices and collaborate with other leaders

• Project – Support Business Evolution
• Help with New Store Openings in your region
• Pilot new initiatives and act as a trusted…