Senior Manager IS , Laboratory, Virtual

Overview

Senior Manager IS Applications

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Lead the future of healthcare technology! As Senior Manager of IS Laboratory Applications at Providence, you'll be the strategic powerhouse behind delivering innovative, reliable, and user-friendly application solutions that empower caregivers and transform patient care. You'll build strong partnerships with senior leaders and industry experts, champion service excellence, and drive alignment across business and clinical teams. From shaping strategy and optimizing processes to inspiring top talent, you'll ensure applications perform at their peak and deliver measurable impact.

If you thrive on collaboration, leadership, and turning vision into reality, this is your opportunity to make a difference at scale.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas:
  Lubbock (within 65 miles)
• Texas:
  Levelland (within 65 miles)
• Texas:
  Plainview (within 65 miles)

• Support and maintain critical healthcare applications, including Epic Beaker, Well Sky Transfusion, Telcor, and related systems, ensuring optimal performance, troubleshooting issues, and implementing enhancements as needed
• Build strong partnerships with senior leaders, key business stakeholders, and IT industry contacts to leverage best practices and stay ahead of emerging technologies
• Champion service excellence by defining, delivering, and continuously improving core application services that empower caregivers and the enterprise
• Drive alignment and results by ensuring the applications division supports IS services effectively and collaborates with business and clinical leadership to achieve organizational goals
• Set clear expectations for IS strategies and projects, ensuring measurable outcomes are defined, tracked, and communicated
• Lead strategic solutions by working with executives, senior leaders, and diverse stakeholders to deliver user-friendly, effective technical solutions that advance business and clinical objectives
• Monitor performance of applications and services using defined KPIs to ensure optimal results
• Manage resources for applications, staff, and services, partnering with leadership to meet IS financial targets
• Ensure compliance with policies and procedures impacting all of PSJH
• Build and inspire teams by attracting, developing, and retaining top talent to deliver exceptional application management
• Exceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIs
• Foster collaboration across multidisciplinary teams, driving consensus and unified action plans
• Resolve critical issues promptly, escalating when necessary to minimize impact on customers and operations
• Lead process optimization initiatives to enhance service delivery, increase value, and boost customer satisfaction
• Understand system interdependencies to ensure seamless integration and functionality across modules and applications

• Bachelor's Degree in Computer Science, Business Management, Information Services
  -OR- a combination of equivalent education, skills and relevant experience
• Upon hire:
  Some application suites require advanced application certification as demonstrated by a current application software certification requirement
• 8 or more years of Healthcare or Information Services experience
• 6 or more years of Leadership experience
• 3 or more years of experience working in a healthcare environment
• 2 or more years of Leadership experience in an IS Application environment

• 4 or more years of experience working in the lab or supporting laboratory applications
• Leads complex, sometimes uncomfortable conversations with direct and nondirect reports, influencing outcomes through clear communication, diplomacy, and collaboration.
• Skilled in setting…