Associate Director of Operations

Overview

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

Location
:
Los Angeles or San Francisco

Salary
: $100,000 to $110,000

Department Summary
The Brilliant Corners' Operations Department is the agency's engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission. We partner across departments to manage contracts, budgets, compliance, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably.

With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives.

Brilliant Corners seeks an Associate Director of Operations to lead Fiscal Intermediary (FI) operations, enterprise systems implementation and improvement, and statewide program operations coordination. This role partners closely with Program Directors, Finance, Data & Technology, Housing Services, and other departmental leaders to standardize, scale, and optimize operational systems, fiscal processes, and program delivery across regions. The Associate Director oversees systems design, process improvement, FI workflows, and program-level operational support, building the tools, training, and infrastructure that enable consistent, compliant, and efficient frontline service delivery.

This leader also contributes to agency-wide policy making and advances Brilliant Corners' commitment to housing justice and Diversity, Equity, Inclusion, and Belonging (DEIB). The ideal candidate brings a strong commitment to housing accessibility, demonstrated nonprofit operations leadership, expertise in contracts and budgets, and experience managing complex, multi-site teams. They are collaborative, solutions-oriented, and champion cross-departmental communication while modeling Brilliant Corners' values.

Operations, Fiscal Intermediary & Program Support

• Lead daily FI workflows, including intake/onboarding, approvals, payment processing, exception handling, and month-end reconciliation
• Monitor SLAs, spenddown, variance, and payment timeliness
• Serve as the operations liaison for Program Directors and regional teams, providing guidance, troubleshooting, and escalation support
• Ensure operational alignment and consistent service delivery across programs and regions

Systems, Data & Reporting

• Manage, optimize, and drive adoption of ERP, contract management, and related systems
• Configure workflows, user roles, automations, and data quality controls
• Develop dashboards, KPIs, and reports that ensure accurate, actionable operational and financial insights for leadership

Process Improvement, Standardization & Compliance

• Map, redesign, and standardize workflows for efficiency, scalability, consistency, and compliance
• Create and maintain SOPs, templates, and standardized toolkits
• Embed compliance checkpoints into operational and program workflows and ensure documentation aligns with funder and audit requirements
• Identify bottlenecks and lead continuous improvement initiatives

Training, Change Management & Communication

• Develop and deliver training for systems, workflows, and SOPs
• Lead change management efforts to support adoption and sustained use

• 5+ years of experience in operations management, systems implementation, fiscal processes, or related roles within mission-driven or public-sector environments
• Proven experience leading cross-functional teams or initiatives across multiple sites
• Demonstrated success implementing and managing operational systems and workflows
• Experience working with government-funded programs, compliance frameworks, and braided funding
• Demonstrated leadership progression, with increasing responsibility and management scope over the course of the candidate's career

• Deep commitment to Housing First principles, Brilliant Corners' mission, and advancing diversity, equity, and inclusion
• Proven operational leadership, including budget oversight and management of large, geographically distributed teams through an…