Claims Legal Operations Manager

Overview

Assists management team in the implementation of long- and short-range planning, policies, programs and objectives. Works closely with the Claims Legal Management to develop and implement plans to achieve strategic goals.

• Manages all aspects of key initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums and tracking of results in support of Vice President and field/regional operations. Initiate and chair meetings.

• Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans. Develops, manages, and analyzes revenue/expense, budget, service quality, staffing, and related business unit functions and makes recommendations for goal obtainment in all areas. Ensures compliance as necessary.

• Coordinates projects, special assignments, and other daily/monthly activities with other areas as needed. Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans outlining current state, defining objective deliverables and measure of success.

• Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans, Create and implement processes to ensure compliance within ACE/ACSC.

• Oversees staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit. Ensures daily, weekly, monthly, quarterly, and annual reports are distributed on time and are accurate.

• Decisions include development of policies and procedures and best practices. Makes decisions involving goal and resource allocation within business unit and offices. Problem solving includes, maximizing office performance in the areas of revenue, budget and service goals, as well as office and or agent productivity issues. Decisions are generally made independently. In the most complex situations, decisions are elevated to the executive level.
  
  Work is complex and requires broad understanding of the business.

• Bachelors Equivalent combination of education and experience Preferred

• 7-9 years Progressively increasing responsibility in an area such as budgetary and financial analysis, business performance, operational excellence, or operations management. Required

• 4-6 years Management/Supervisory Preferred

• Professional verbal and written communication skills required.

• Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access required. Additional computer software skills such MS Project and Publisher desired.

• General organizational and time management skills required, as well as the ability to multitask. Meet project deadlines as set by management.

• Proven interpersonal skills working in a team environment, creating a motivation for high achievement.

• Advanced verbal and written skills.

• Ability to express complex technical concepts in terms non-technical people can understand.

• Ability to interface with Senior Management

• Ability to accurately compile, analyze and provide reporting for large quantities of complex data.

The starting pay range for this position is: $ - $

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our…