Vice President, Portfolio Operations

Position Overview

The Vice President, Portfolio Operations is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure.

• Directly manage and develop all Collective hotel General Managers
• Own Collective portfolio P&L performance and operating results
• Serve as primary owner facing executive for Collective assets
• Lead stabilization, turnaround, and recovery efforts
• Set expectations, enforce standards, and make GM and senior leadership changes decisively

• Hold portfolio level accountability for Proper and By Proper operating performance
• Ensure consistent execution of brand, guest experience, and operating standards
• Intervene directly when execution, culture, or results deteriorate
• Provide operating leadership during critical moments including openings, disruptions, or major initiatives

• Own GM performance outcomes across the portfolio
• Coach, develop, and retain high performing operators
• Address underperformance quickly and decisively
• Build succession depth and reduce key person risk

• Partner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executable
• Align operational capacity with revenue, marketing, and growth initiatives
• Serve as final operational decision maker during escalations and crises

• Translate enterprise priorities into clear operating expectations
• Ensure properties deliver results aligned with financial, guest experience, and brand objectives
• Hold leaders accountable for outcomes, not effort

The Vice President, Portfolio Operations is accountable for:

• Portfolio operating performance and execution quality
• Collective hotel financial and operating results
• GM performance, retention, and succession readiness
• Owner confidence and credibility across the Collective
• Timely and effective response to operational risks and escalations

• Does not own enterprise operating systems or SOP architecture
• Does not manage corporate process or cadence
• Does not serve as a staff or coordination role
• Authority is derived from ownership of outcomes

• 12 to 15 plus years senior hotel operations experience
• Proven multi unit leadership with direct GM accountability
• Demonstrated P&L ownership
• Strong owner facing credibility
• Experience operating complex, mixed quality, or turnaround portfolios
• Decisive leadership style with low tolerance for sustained underperformance
• Comfortable operating as second in command without ego

• Reports to COO; direct reports include Collective Hotel General Managers
• $,000 base + bonus

• Competitive Salary + Bonus
  :
  Rewarding exceptional talent and performance across all levels.
• Recognition Programs
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  Celebrating achievements big and small through company-wide appreciation and milestone rewards.
• Annual Performance Reviews
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  Regular opportunities for feedback, growth, and advancement.

• Culture of Growth
  : A collaborative, design-forward environment that values creativity, intelligence, and curiosity — where learning and excellence are a daily practice.
• Guided Skills Development
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  Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery.
• Diversity, Equity, Inclusion & Belonging
  :
  We honor individuality while fostering a culture of respect and belonging across all teams.
• Community Engagement
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  Opportunities to give back through local volunteerism, sustainability, and charitable partnerships.
• Comprehensive Health Coverage
  :
  Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs.
• Wellness Access
  :
  Company-subsidized memberships with Equinox and Class Pass, plus wellbeing workshops…