Operations Assistant Manager

About Us

Westlake Financial Services is a leading financial services company dedicated to delivering innovative products, outstanding service, and long-term value to our customers. We are committed to operational excellence and are seeking motivated professionals to join our growing team.

Los Angeles, CA | On-site

The Operations Assistant Manager oversees day-to-day site operations with a focus on facility management, mail services, parking, and vendor oversight—including security providers. This role ensures a safe, clean, efficient workplace by managing service partners, enforcing site standards, and driving continuous improvement across operations.

• Facility Management
  • Oversee building operations including cleanliness, repairs, preventative maintenance, and safety standards.
  • Manage work orders, conduct routine inspections, and ensure issues are resolved quickly and documented.
  • Coordinate office moves, space planning, and minor improvement projects.
  • Support emergency preparedness (fire/life safety coordination, incident response support, and site readiness).
• Vendor Management (Including Security Providers)
  • Own vendor relationships end-to-end: selection, onboarding, scopes of work, SLAs, renewals, and performance reviews.
  • Manage vendors such as janitorial, HVAC, electrical, plumbing, waste, pest control, landscaping, and office service providers.
  • Manage security companies (guard services and/or monitoring vendors): post orders, schedules, site coverage, escalation procedures, and service quality.
  • Review vendor invoices for accuracy; track spend and identify cost-saving opportunities.
  • Ensure vendors follow site policies, safety requirements, access controls, and professional standards.
• Security & Site Safety (Operations Partnership)
  • Partner with security vendors and internal stakeholders to maintain a secure site environment.
  • Maintain and communicate procedures for visitor access, deliveries, after-hours access, and incident escalation.
  • Coordinate badge/access requests and site access protocols (as applicable).
  • Maintain operational readiness: signage, lighting concerns, key controls, and security-related facility issues.
• Mailroom / Shipping & Receiving
  • Manage incoming/outgoing mail, courier services, and package deliveries (USPS, Fed Ex, UPS, DHL).
  • Establish secure handling procedures for confidential or sensitive deliveries.
  • Maintain logs for certified mail, high-value deliveries, and proof-of-delivery records.
  • Manage mailroom supplies, postage accounts, and shipping processes.
• Parking & Site Logistics
  • Manage parking assignments, permits, visitor parking, and overflow planning.
  • Coordinate parking rules, signage, and enforcement communications.
  • Track parking utilization and recommend improvements.
• Office Services & Operational Support
  • Oversee office supplies, breakroom/kitchen services, and common-area readiness.
  • Support events and meeting logistics (room setup, vendor access, deliveries, cleanup coordination).
  • Maintain SOPs, vendor contact lists, emergency procedures, and site guides.
  • Create basic reporting/KPIs (work order aging, vendor response time, mail turnaround time, parking usage).

• 3+ years in operations, facilities, vendor management, or similar role.
• Proven experience managing vendors and enforcing SLAs; comfortable negotiating scopes and renewals.
• Experience partnering with or overseeing security service providers is strongly preferred.
• Strong organizational skills, attention to detail, and ability to handle multiple priorities.
• Basic budgeting/invoice review experience.
• Proficient with Microsoft Office/Google Workspace; familiarity with ticketing/work order systems is a plus.

• Reliable site operations:
  The office is consistently clean, functional, and well-stocked, with minimal disruptions to employees.
• Fast, tracked issue resolution:
  Work orders and facility issues are prioritized correctly, documented, and closed within expected timelines.
• High-performing vendors:
  Vendors meet SLAs, communicate clearly, and are held accountable through regular check-ins and performance reviews.
• Strong security partnership:
  Security coverage is…