Community Manager

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our passion has driven growth from a small property management firm to a trusted ally in real estate. Asset Living's portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company with diverse teams that differentiate us and drive innovation and results for clients and communities across the US. The company emphasizes collaboration, leadership, and opportunities for growth and recognizes achievements across workplace culture, growth opportunities, and expertise in real estate. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset Living’s policies and procedures, safety and fair housing guidelines, and liability concerns.

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue and leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis
• Monitor the timely receipt, reconciliation and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies and systems
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter)
• Effectively show, lease, and move in prospective residents
• Administrative and Maintenance Management
• Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
• Will head emergency team for the property and ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis, including regular property inspections and tours
• Plan for and utilize property…