Facilities Manager

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We’re building a new Facilities function and are seeking a hands‑on Facilities Manager to help lead it. While this role does not initially include direct reports, it carries full accountability for facilities operations, vendor management, prioritization, and cross‑functional leadership, with the opportunity to grow into people management as the function scales.

As our Facilities Manager, you will help shape and build this function, including developing systems to track and manage facility requests across all stores. You will support existing restaurants and new store openings by coordinating vendors, managing equipment needs, and ensuring each location operates smoothly and efficiently.

This role is rooted in service. You will act as a trusted point of contact for field teams and vendors, ensuring requests are handled quickly, clearly, and with a high level of professionalism and care.

• Take full ownership of facilities operations across all locations, including maintenance intake, prioritization, execution, and resolution. After an initial ramp‑up period, serve as the primary decision‑maker for facilities‑related issues company wide in partnership with VP of Operations and CFO.
• Build, manage, and continuously improve a centralized facilities help desk system, ensuring timely intake, tracking, escalation, and closure of all service requests.
• Oversee preventative maintenance and repairs for critical kitchen equipment. Troubleshoot issues directly and guide General Managers through over‑the‑phone diagnostics to determine next steps, vendor involvement, or interim solutions.
• Act as the primary point of contact for external vendors, contractors, and landlords. Set expectations, approve scope of work, manage timelines, and hold vendors accountable for quality, cost, and completion.
• Lead baseline capital projects such as equipment replacements and small facility upgrades. Coordinate vendors, manage timelines, and communicate status updates to Operations and Leadership.
• Own facilities readiness for new stores after handoff from setup vendors.
• Lead punch list walks and follow‑up.
• Coordinate utility setup and required applications.
• Onboard vendors and ensure equipment warranties are registered and maintained.
• Design, implement, and manage recurring preventative maintenance schedules to minimize downtime and operational disruptions across all locations.
• Oversee ordering of parts, supplies, and smallwares in partnership with Operations, ensuring alignment with maintenance priorities and budget expectations.
• Support site visits and inspections, respond to recommendations from utilities or municipalities, and ensure timely follow‑up and documentation.
• Maintain accurate records of work orders, invoices, vendor contracts, warranties, and service histories. Use data to identify trends, risks, and opportunities for improvement.
• Serve as a trusted partner to Operations, Development, and Leadership by providing clear communication, sound judgment, and consistent follow‑through on facilities matters.
• Identify opportunities to improve processes, reduce recurring issues, strengthen vendor relationships, and scale the Facilities function as the company grows.