Learning & Development Manager

Learning & Development Manager page is loaded## Learning & Development Manager locations:
Los Angeles - Beverly Wilshiretime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 1, 2026 (29 days left to apply) job requisition :
REQ
** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Learning & Development Manager Beverly Wilshire, a Four Seasons Hotel The Beverly Wilshire a Four Seasons Hotel is looking for a Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. The Learning & Development Manager has the opportunity to contribute to the Guest Experience activates by providing exceptional knowledge and service in support of our world-renowned hotels.

Work authorization for the location is required.

Work authorization for the location is required.
** Join Our Team
** Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.  Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.  

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
** About the Learning & Development Manager role:
**** Onboarding
* ** Manages and facilitates (in collaboration with other presenters) Embark for all new employees
* Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
* Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
* Maintains an effective Designated Trainer program Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
* Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
* Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
** Operational Learning
*** Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
* Plans and co-facilitates training activities if/when training is part of the solution
* Coaches managers to ensure the necessary training and…