Relief Manager; Self Storage

Mission Statement

Secure Space Self Storage is one of the fastest-growing self-storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and enhanced security features, Secure Space Self Storage provides a high-quality experience that our customers can count on at every store they visit.

The Relief Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. The Store Manager must be able to work collaboratively to prioritize sales and customer acquisition, vendor management, and the overall performance of the store location. The Store Manager will also support departmental projects and initiatives and consistently demonstrate teamwork by collaborating with staff and customers.

The Relief Store Manager will ensure the store's overall alignment with brand expectations, including sales and occupancy stats, a positive customer experience, cleanliness, and facility operations.

• We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with Secure Space.
• 62% of move-ins are completed online with the help of our US-based customer success. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.

• Effectively exceeds sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
• Reaches out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
• Manages past due tenants proactively and handles the paperwork for the lien/auction process efficiently.
• Provides exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Performs daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
• Traveling on occasion, to another nearby location for scheduled shifts.
• The standard work week for a Store Manager is Tuesday through Saturday. Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or…