Sr. Manager, Operations Services- Workforce Management

Overview

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- Workforce Management role at sweetgreen
.

We’re looking for a highly analytical and strategic Manager, Workforce Management to lead initiatives that improve labor efficiency and workforce management across our restaurant network. This role is dedicated to driving sustainable labor savings and productivity through data-driven programs that streamline scheduling, optimize team deployment, and enhance operational consistency–while preserving the guest and team member experience Sweetgreen is known for.

The ideal candidate brings a strong foundation in analytics, financial modeling, and workforce strategy, with proven experience turning insights into scalable field programs. This role collaborates closely with Operations, People, Finance, and Technology to design, test, and execute initiatives that improve labor planning, scheduling practices, and operational efficiency. Leveraging Sweetgreen’s workforce management system will be a key part of enabling these improvements and ensuring lasting impact.

This role requires both analytical rigor and field presence–spending time in restaurants to understand team workflows, validate program effectiveness, and gather feedback that shapes long-term operational strategies.

• Labor Productivity & Workforce Management – Own and evolve Sweetgreen’s labor optimization programs, balancing efficiency with guest experience and team member engagement. Partner with Operations and Finance to analyze labor performance, identify opportunities, and design field-ready solutions. Translate labor modeling into actionable programs that improve scheduling accuracy, reduce unplanned spend, and strengthen productivity.
• Program Development & Execution – Design, launch, and sustain workforce programs that streamline scheduling, optimize deployment, and enhance hourly and management effectiveness. Lead pilots and market tests to validate new labor initiatives, deployment strategies, and workforce tools. Define success criteria, capture structured feedback, and make go/no-go recommendations grounded in data and operator insights.
• Workforce Management System Ownership – Partner with Technology and People teams to maximize the value of Sweetgreen’s workforce management system. Enhance scheduling accuracy, labor forecasting, and compliance by improving system configuration and adoption. Serve as a subject matter expert, ensuring restaurant teams have the tools, training, and support to use the system effectively. Identify opportunities to expand system capabilities and integrate with other operational tools.
• Cross-Functional Collaboration – Serve as a connector between Operations, People, Finance, and Technology to align on workforce strategies and ensure smooth implementation. Partner with field leaders to ensure new initiatives are practical, sustainable, and scalable across the restaurant network. Communicate clearly and persuasively to influence decision-making and align stakeholders.
• Systems, Tools & Reporting – Build and maintain reporting dashboards to track labor performance, identify outliers, and measure ongoing savings. Ensure field teams have simple, effective tools and processes that support consistent execution and decision-making.

• 5–7+ years of experience in operations strategy, workforce management, or multi-unit restaurant operations
• Strong analytical and financial modeling skills, with the ability to translate insights into field-ready solutions
• Experience implementing or managing workforce management systems (e.g., scheduling, forecasting, labor optimization) preferred
• Highly organized with attention to detail and a track record of executing complex initiatives across functions
• Clear, confident communicator who can influence at multiple levels of the organization
• Comfortable balancing strategic thinking with hands-on field work
• Proficiency in Excel/Google Sheets (advanced functions and modeling), Google Suite, and workforce management systems
• Willingness to spend up to 30-40% of time in restaurants and 10–25% traveling to key markets

• A strategic mindset paired with a…