Associate Manager, North America - Mars Veterinary Health

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JOB TITLE:

Associate Experience Manager, North America – Mars Veterinary Health

Support Office – Vancouver, Full time

$ – $

Mars Veterinary Health (MVH) is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics worldwide. MVH is committed to making a long‑term positive impact on people, pets, and the planet. As a member of the People & Organization (P&O) team, the Associate Experience Manager will design and scale global culture and engagement programs that activate the company’s values and strengthen an inclusive, purpose‑driven culture.

The NA Associate Experience Manager is a creative, strategic, and collaborative individual contributor with a big impact across MVH who will help design and scale global culture and engagement programs across our multi‑segment Veterinary Healthcare organization of 70,000+ Associates.

• Design, implement, and scale global Mars Signature culture programs that align with our mission, values, and business goals.
• Lead and manage key moments that matter – onboarding, recognition, culture campaigns, internal rituals, enterprise‑wide celebrations – tailoring programs to diverse clinical, field, and corporate settings while maintaining global cohesion.
• Support the delivery of enterprise engagement surveys and associate listening strategies; drive action planning and follow‑up across teams.
• Partner with Business Unit and regional P&O teams to localize engagement strategies and foster ownership of culture efforts.
• Track program performance and continuously evolve based on data, feedback, and changing organizational needs.
• Collaborate with Communications, Diversity & Inclusion, Talent Development, and Business Unit leaders to embed culture and experience in processes and initiatives.
• Act as a culture ambassador and change agent – help others connect their work to our shared values and purpose.
• Develop engaging communications, toolkits, and playbooks to support program awareness and adoption globally; highlight and celebrate associate stories that reflect and reinforce our culture.

• Bachelor’s degree in Human Resources, Organizational Psychology, Communications, or related field; advanced degree is a plus.
• 7+ years of experience in employee experience, culture, engagement, HR, or organizational development.
• Experience supporting or leading global programs across large, complex organizations; healthcare or mission‑driven industries preferred.
• Deep understanding of how to activate culture and engagement across a diverse workforce.
• Strong project management, facilitation, and relationship‑building skills.
• Comfortable working across time zones and cultures with a collaborative, inclusive mindset.
• Excellent communication and storytelling skills, both written and verbal.

$103,538 – $186,210

• Competitive salary with paid time off & holidays.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family‑building assistance.
• Paid parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short‑ and Long‑Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full‑time DVMs).
• A variety of discounts including Mars, Pet Smart, Royal Canin, fitness, cellular and so much more.

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment…