Regional Director, West Coast

CELINE is a fast‑growing French and Leather‑Goods Couture House that belongs to the LVMH Fashion group, which ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

Based out of Los Angeles, the Regional Director is responsible for achieving market sales objectives, profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated Store Managers & teams. The Regional Director is responsible for the overall operations and business development of the West Coast region of the US; up to 8 FSS, Concession, and Off‑Price Boutiques. This role reports to the Vice President, Retail, North America.

• Partner with Sr. Management to create the vision and tone for stores while driving a highly successful and profitable business
• Work with Store Leaders to develop market specific business plans that will drive traffic and develop client base for stores
• Be knowledgeable of the local market and business environment trends to include competitors’ business activities
• Partner with corporate partners to support expansion and all key elements of new store openings in the Region

• Develop Store Management teams within region to deliver superior customer experiences in all stores
• Manage with integrity, honesty, fairness, and knowledge promoting the culture, values, and vision of CELINE & LVMH
• Plan, identify, communicate, and delegate key responsibilities and practices to Store Management team to ensure smooth flow of operations within region
• Review store environments and key business indicators within region to identify problems, concerns, and opportunities for improvement and provides coaching to store management team to take action and achieve operational goals

• Performance monitoring by reviewing sales weekly with Store Leaders
• Continuously motivate and coach Managers & teams to meet assigned sales and productivity goals
• Develop and evolve standardized staffing model to better align employee scheduling to store traffic
• In partnership with corporate office, develop and create a process to review the CRM strategy and define requirements/expectations as well as performance measures
• Develop strategies to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)

• Ensure the highest level of customer service is being provided in regional stores
• Work with Store Leaders to achieve sales goals
• Provide feedback to Merchandising team on product assortment, buying trends and customer requests

• Oversee staffing and recruiting in close cooperation with Human Resources and Store Leaders
• Responsible for personnel matters including hiring and termination. Build a bench to secure an effective management and sales succession
• Delegate duties and responsibilities to foster a sense of ownership among Store Managers and to increase efficiency of store operations
• Ensure consistent management, operational practices and customer service in all stores in area
• Mentor and coach Store Leaders on identifying solutions and adapting to respective store and to develop their managerial skills
• Partner with Human Resources to identify skill gaps and opportunities for staff development

• Ensure visual merchandising standards are maintained as set forth by corporate visual department

• Understand and explain stores’ performance by category as well as its mix (lines, functions, collections, etc.)
• Keep all product support tools well organized and ensure all team members have access to the information
• Oversee maintenance of accurate inventory records in partnership with Operations

• Implement retention initiatives and collaborate with Human Resources to provide developmental opportunities
• Work on career path initiatives to promote from within and provide mobility opportunities for staff
• Exhibit strong interpersonal skills in dealing with staff,…