Education Services Manager

Overview

Special for Service Groups

Job Announcement

Title:

Manager of Employment and Education Services

Division: HOPICS

FLSA: Exempt

Supervisor: Associate Director of Housing

Pay Range or Rate: TBD

Revised: 4/7/22

Under the supervision of the Associate Director of Housing, the Manager of Employment and Education Services will provide broad oversight of the Employment and Education Department. They will supervise a total of two (2) TIP Liaison staff, two (2) Employment Specialists, one (1) Employment Coordinator, and one (1) Admin/Data staff.

• Review and approve time sheets
• Conduct staff meetings at least monthly
• Establish a working knowledge of SUD programs in LA County, in particular those in SPAs 1, 4, and 6
• Establish and maintain protocols and procedures for Tuition Incentive Program 2 (TIP2)
• Ensure all clients receiving services are assessed for program and job readiness
• Assist in creating client eligibility criteria and client progress plans
• Track client successes and difficulties
• Conduct marketing to attract eligible clients for SUD program cohorts for TIP2
• Establish working relationships with two local SUD programs, or online programs for TIP2
• Monitor staff engagement and documentation efforts to ensure high quality service provision
• Track client school progress
• Monitor follow-through for clients linked to programs, including assisting them with finding intern opportunities
• Provide quality control duties to ensure required documentation in client charts is accurate and up-to-date
• Travel to educational institutions for meetings and coordination
• Collaborate with partner agencies and stakeholders to improve access to supplemental services such as interview attire, transportation, food support, and childcare for clients
• Attend all contract and agency required meetings and trainings
• Provide training, coaching and corrective action if needed
• Adhere and enforce all agency policies
• Track and report all employment services efforts
• Standardize the employment services systems and procedures
• Prepare reports in accordance with program requirements and Division policies
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes
• Maintain and uphold Agency mission statement, values, policies, procedures and principles
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values
• Represent the Agency in a professional manner at meetings and community events
• Regular attendance required
• Other duties as needed

• Holiday, or weekend work may be required

• BA or 3 years of work experience in the Employment Development field. Two (2) years of management experience
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance
• TB test required (Not more than 3 months prior to or 7 days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required
• Must be fully vaccinated for COVID-19 and show valid proof
• Must be tested every 30 days for COVID-19 and upload the test results into our HR system, and adhere to all Division and Agency safety protocols, until governing bodies determine the pandemic is over

• COVID-19 Vaccination
  
  Required:
  
  All staff is required to be fully COVID-19 vaccinated and to submit vaccination records to the HR Department during new hire orientation
• Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated)
• Maintain and uphold the Agency mission statement, values, policies, procedures, and principle

Desirable knowledge, skills and abilities but not required.