Senior Director of Operations, TPC Homes

Senior Director of Operations, TPC Homes Job Description

Posted Friday, November 21, 2025 at 11:00 AM

Role: Senior Director of Operations, TPC Homes

Reports to: Executive Director, TPC Homes

Program: Administration

Department: Housing Development

Setting: Hybrid with main office at 2116 Arlington Ave., Los Angeles, CA 90018

Schedule: Monday – Friday, 9:00 am, - 5:00 pm

Status: Full Time Exempt

Compensation: $110,000-$125,000, commensurate with experience

TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessness—because housing isn't just shelter, it's the foundation for stability and dignity.

We're at an exciting inflection point. We've grown from concept to 200+ units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution.

The Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing stability for people rebuilding their lives.

This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.

Operational Infrastructure Development

• Design and implement portfolio-level systems for finance, compliance, and performance management that create consistency and scalability.
• Build reporting dashboards and KPIs for actionable visibility into portfolio performance.
• Optimize software and data tools to drive real-time insight.
• Create standard operating procedures and documentation; strengthen audit readiness and compliance infrastructure.
• Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support.
• Maintain portfolio to industry benchmarks for occupancy, turnover, expense ratios, and resident satisfaction through systems and support.
• Partner with property management team to implement operational best practices that enable property-level excellence.
• Ensure portfolio-wide compliance with LIHTC, HUD, and all regulatory requirements.
• Build analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new opportunities.
• Manage relationships with external finance, accounting and legal consultants.

Strategic Operations Leadership

• Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy.
• Own key organizational functions such as compliance, risk management, insurance, and audit preparation
• Support development pipeline by building systems that smoothly transition new properties from construction to operations.
• Interface between TPC Homes' real estate-specific needs and The People Concern's infrastructure.
• Contribute to board and investor reporting on operational performance and organizational health.

• 7-10 years in affordable housing operations at the corporate level.
• Proven track record building or substantially improving operational systems and infrastructure in growing organizations.
• Deep expertise in industry best practices and compliance.
• Strong financial and analytical skills; comfortable with budgets and operational metrics.
• Experience with Yardi or similar management software platforms and leveraging technology for operational insight.
• Excellent project management, process design, and organizational skills.
• Thrives creating systems from scratch rather…