Loading Dock Manager

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.

C. Wyeth, Beatrix Potter, Judith

F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier‑Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

The Lucas Museum of Narrative Art Loading Dock Operations is a division within the larger Lucas Museum of Narrative Art Facilities Department portfolio. The Facilities Department, in alignment with the Museum’s Strategic Priorities, places a sharp focus on operational excellence. The Facilities Department’s goal is to provide facilities maintenance and ancillary services in accordance with the wider mission of the museum and commensurate with the stature and reputation of the Lucas Museum landmark facility and brand.

The Loading Dock Manager plays a key role in achieving this objective.

Reporting to the museum’s facilities director, the loading dock manager oversees the daily operations of each of the museum’s two loading docks, ensuring the safe, secure, efficient, and timely movement of inbound and outbound shipments, preparing weekly schedules, maintaining exceptional standards of customer service and ensuring all spaces are impeccably clean. The loading dock manager is responsible for collaborating with museum Security to ensure strict adherence to the museum’s security plan and museum departments to optimize workflows and minimize delays and damage.

On a strategic level, the loading dock manager will work across departments in pursuit of continuous process improvement, building on data, experimentation, and engagement with Security, museum departments, Expo Park colleagues, and delivery service providers.

• Dock Operations Management: Oversee daily loading dock operations, including scheduling deliveries and shipments, scheduling and allocating dock space, and coordinating with museum departments and delivery service providers.
• Inspect incoming and outgoing shipments for accuracy, damage, and proper documentation.
• Maintain accurate shipping and receiving records, ensure all loading and unloading activities are conducted efficiently, safely, and in compliance with museum policies and industry standards.
• Maintain a clean, organized, and secure loading dock area, inspect equipment including levelers, doors, forklifts etc. and promptly report needed repairs.
• Coordinates closely with museum departments to ensure the safe and secure transport of the museum collection and loaned artworks to and from the loading dock, ensuring adherence to specialized art handling protocols, and using appropriate equipment and materials.
• Implement performance improvement processes to continually monitor and improve KPIs including reducing wait times and product damage, and optimizing throughput.
• Manages tracking of inbound artworks and other materials passing through the loading dock to their final destination.
• Security & Safety: Collaborate with Museum Security department to ensure loading dock security protocols are integrated with the overall museum security plan, including monitoring surveillance equipment and responding to incidents.
• Maintain compliance with applicable safety regulations and protocols, including Cal‑OSHA and museum‑specific guidelines, provide training and enforce safe work practices.
• Collaboration and Communication: Work closely with curators, registrars, exhibition designers, and…