Manager, Strategic Communications

Job Summary

The Manager, Strategic Communications leads and implements L.A. Care’s strategic communication initiatives to ensure alignment with the organization’s strategic vision, business goals, and regulatory standards. This position oversees communications and public relations campaigns, media relations, executive messaging, internal communications, sponsor ships, corporate events, issues management, and thought leadership efforts. This position plays a critical role in shaping L.A. Care’s reputation, supporting executive leadership with messaging and talking points, driving awareness of organizational priorities, and fostering meaningful connections with members, providers, employees, and community partners.

The Manager also supports communications for Community Resource Centers, ensuring localized outreach efforts are aligned with broader organizational strategies. This position is expected to maintain a strong presence in the community, representing L.A. Care at events, activations, and outreach initiatives. The Manager ensures alignment in messaging, coordination of on-the-ground engagement, and consistent support for local partnerships and member-facing activities. The Manager manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Participates and makes recommendation on the department's strategic planning and/or long-term decision‑making.

Develop and implement strategic communications plans to support organizational goals, public health priorities, and community engagement. Provide leadership and strategic counsel to executive leadership on messaging, positioning, and public engagement. Ensure all communications meet regulatory guidelines. Stay ahead of industry trends, media landscapes, and stakeholder expectations. Manage leadership strategy, including speaking engagements, authored content, executive visibility, and strategic positioning across industry forums and media platforms.

Lead development of messaging frameworks, talking points, speeches, and executive communications. Oversee creation of content for internal and external audiences. Ensure consistent messaging across all channels. Manage media relations strategy. Serve as a key point of contact for journalists and media outlets. Support crisis communications and public health emergency planning and execution, ensuring timely, accurate, and coordinated responses. Monitor public sentiment and manage reputation risks.

Oversee internal communications strategy to engage and inform employees across the organization. Oversee daily internal newsletter, intranet content, and employee‑facing campaigns. Collaborate with key stakeholders to support organizational change, culture, and employee experience. Manage sponsorship program strategy, partnerships, and performance tracking. Ensure events and sponsor ships align with strategic vision, community priorities, and business objectives. Lead planning and execution of corporate events.

Support Community Resource Centers with localized messaging, media opportunities, and event communications. Collaborate with departments to amplify health initiatives and community programs. Foster authentic relationships with members, providers, and community partners through strategic communications. Represent L.A. Care on internal and external work groups, coalitions, taskforces, and initiatives that support L.A. Care’s program goals and objectives. Monitor performance metrics across communication channels and translate insights into actionable improvements.

Report on campaign impact, media coverage, audience engagement, and stakeholder feedback. Manage staff, including day‑to‑day activities, performance monitoring, mentoring, and cross‑training. Encourage staff to provide recommendations for process and system enhancements. Oversee strategic communications support for Community Resource Centers to ensure strategic alignment and localized impact. Manage complex projects, engaging and updating key stakeholders, developing timelines, leading others to complete deliverables on time and ensuring implementation…