Executive Director

Summary

The Executive Director oversees the operations and management of a student housing community and is responsible for achieving financial and operational results of the asset. This position will be responsible for the overall big picture and will directly oversee leasing initiatives, Cap Ex projects, retail collections and communications and all personnel management and training.

• Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation and development programs
• Direct efforts to ensure all purchasing guidelines are followed
• Ensure leasing team achieves the highest standards regarding shopping report scores
• Enforce resident retention and service request follow-up programs
• Implement and monitor effective lease renewal programs
• Monitor an effective preventative maintenance program
• Promote safe work practices among on-site staff
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Effectively show, lease, and move in prospective residents
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Establish and implement renewal and leasing goals
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
• Develop yearly operating budgets/forecasts and marketing plans
• Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
• Effectively monitor all income, including delinquencies
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
• Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
• Ensure written and verbal communication to internal and external customers is professional and timely
• Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Prepare and ensure staffing schedules are consistent with community needs
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
• Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
• Adhere to established company standards for screening applicants for residency
• Direct entire Turn process as outlined in the Turn policies and procedures
• Perform apartment inspections monthly as well as prior to move in and at move out.
• Manage property risk effectively by communicating incidents and potential liabilities as outlined in the Peak policies and procedures
• Conduct effective weekly team meetings
• Responsible for approving projects through outside vendors
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Develop and maintain positive relationships with external customers
• The person in this position frequently communicates with students who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.

• High school diploma or equivalent is required; college degree preferred
• 5+ years’ experience in multifamily property management required
• 2+ years’ experience in student housing management experience…