Director, Membership & Donor Fulfillment

Location
:
Los Angeles, California (on-site)

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.

This role leads our online membership growth and retention initiatives while managing key donor communications projects across the organization. The Director, Membership & Donor Fulfillment will collaborate closely with leadership and cross‑functional teams to execute merchandising campaigns, oversee fulfillment‑related deliverables and logistics, and ensure donor data accuracy and an excellent supporter experience. The ideal candidate is highly organized, collaborative, and able to manage multiple priorities at once.

• Support Prager United membership initiatives through ongoing collaboration with the CMO and CEO for key programs such as Prager United
• Maintain and grow membership with a strong focus on retention and supporter engagement
• Drive membership acquisition through outreach campaigns such as email, direct mail, and calling efforts
• Manage the quarterly gift selection process for Prager United, including coordination of product creation and fulfillment timelines and managing all logistics for delivery
• Manage ongoing donor giveaway campaigns and execute all operational logistics needed
• Create ongoing reports to assess program performance and identify opportunities for improvement
• Oversee customer service support efforts for membership‑related inquiries
• Project manage mass donor mailings as needed

• 5-7+ years of experience in project management, marketing operations, donor communications, membership programs, or a related role
• Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
• Excellent written and verbal communication skills, with experience creating or managing supporter‑facing messaging
• Comfortable working cross‑functionally with executive leadership, design, development, and database teams
• Detail‑oriented with a strong focus on accuracy, especially with donor information and reporting
• Experience coordinating printed mail, email communications, and outreach campaigns
• Happy to spend much time and effort in merchandising and logistics for donor incentives (product selection, procurement, shipping logistics, etc.) for large database of supporters
• Strong analytical and reporting skills, including the ability to track performance and recommend improvements
• Proficiency with standard office tools (Google Workspace or Microsoft Office); CRM/database experience is a plus
• Collaborative, service‑minded, and able to adapt quickly in a fast‑paced environment

First review our website at  Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at Prager

U.

We promote American values through educational videos for people of all ages. People come to Prager

U for a variety of reasons, but they all have one thing in common:
They want to grow—intellectually, spiritually, emotionally, and physically. To learn more about Prager

U, visit

The salary target for this role is $100,000 - $125,000+. Final offer amounts depend on multiple factors including candidate experience and expertise, and most recent market data. This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.