Zone Supervisor

The University of Southern California (USC) department of Facilities Planning & Management (FPM) is seeking a Zone Supervisor to join its team.

About USC FPM

FPM (formerly named Capital Construction & Development / Facilities Management Services) is responsible for planning, developing, and maintaining the breadth of the facilities at USC, and is also dedicated to creating a safe environment for our USC community. Woven into every service, safety is of upmost importance. As FPM, this diverse group of innovative and talented professionals provide high quality facilities construction, operations and maintenance services at USC and serve as dedicated stewards of USC and FPM core values.

FPM values employee recognition, accountability, collaboration, respect, and trust.

Come and join the FPM team - a team that works as trusted partners shaping an environment of innovation and excellence. Apply today!

The Work You Will Do

The Zone Supervisor supervises staff, daily operations, and activities of the Zone Maintenance unit. Plans, schedules, supervises and coordinates zone maintenance trade projects and activities. Trains zone maintenance staff on Pay for Skills. Administers department budget. Provides leadership and guidance to ensure high standards of quality, service, and customer satisfaction are maintained.

The Zone Supervisor:

* Supervises zone maintenance staff. Screens and interviews applicants and makes hiring decisions. Trains staff and counsels or disciplines as needed. Provides performance feedback and prepares documented appraisals. Determines and/or recommends unit salary administration including raises, promotions, and/or reclassifications.

* Conducts building and facility inspections. Identifies safety hazards and maintenance needs. Determines course of action (e.g., repairs, and/or replacement of materials, equipment, etc.). Assesses zone maintenance workload and plans or schedules staff accordingly. Determines staffing needs for peak volumes and/or special projects and arranges for temporary workers. Authorizes overtime as appropriate. Ensures staff are adequately trained and cross-trained to promote continuity of operations during vacations and extended absences.

* Monitors workflow for efficiency and timeliness, sets priorities for projects and activities. Makes adjustments as needed to meet deadlines and commitments. Schedules staff and organizes work in a logical manner to meet work related deadlines and to ensure efficient operations.

* Trains and supports staff and team leader(s). Integrates the Pay for Skills program, provides forms and supplies, schedules training, and gives/receives feedback for staff training and development. Verifies completion of Pay for Skills training requirements.

* Reviews work for quality, completion, accuracy and adherence to internal operating policies and procedures. Addresses errors and problems and provides feedback. Ensures quality workmanship, cost effectiveness, and timely service delivery.

* Provides technical assistance to staff for training purposes and for problem-solving. Provides background and implements, interprets departmental policies, procedures and guidelines.

* Determines costs of equipment, materials and supplies and prices accordingly. Orders materials, supplies, and equipment. Liaises with vendors on issues related to products, services and delivery.

* Provides technical assistance to staff for training purposes and for problem-solving. Provides background and implements, interprets departmental policies, procedures and guidelines.

* Contributes to the development of policies, procedures and internal systems which support the work of the unit. Defines needs and coordinates the development of manual and/or automated systems to facilitate workflow.

* Ensures records are kept up-to-date and maintained in accordance with applicable regulations.

* Plans and administers income and expense budgets. Develops projections. Tracks actual income and expenses and adjusts operating plans to address variances.

* Develops and/or produces various operating reports (e.g., project status, work backlogs, etc.) as required.

* Performs other related duties as…