Practice Group Manager – General Liability

Overview

The Practice Group Manager - General Liability, based on experience, will support operations within a specific practice area of the firm in conjunction with firm and General Liability practice leaders.

• Operational Management:
  Help run and improve the daily operations of the practice group by collaborating closely with firm and practice leaders.
• Ensure that the attorneys and paralegals in the practice maintain a balanced workload while meeting client needs promptly, in conjunction with the staffing team.
• Work with practice and firm leaders to understand business goals, plan for future needs, and allocate resources effectively.
• Set up and manage reports, workflows, task tracking, calendars, and systems for organizing legal information tailored to the practice’s needs to achieve its objectives.
• Serve as a key contact between firm and practice leaders, timekeepers, and the firm’s support departments (billing, people ops, IT, marketing, etc.) to advance the practice’s goals and cross departmental needs.
• Identify and implement improvements to processes and workflows, leveraging the firm’s technology resources, essential steps at matter inception and close, and other proven methods throughout the matter lifecycle.

• Business Development and Support:
  Collaborate with attorneys to develop and implement marketing strategies that promote practice group capabilities to existing and prospective clients.
• Support the group’s specific needs, including creating guides, managing research tools, ensuring compliance with document standards, and coordinating team activities.

• Communication and Coordination:
  Plan and organize regular meetings, training sessions, and communication efforts as directed by practice leaders to keep all members informed and aligned, in conjunction with the firm’s Firmwide Training & Development Attorney.
• Provide best practice recommendations for communicating a range of topics to insurance carriers and their adjustors.

• Project Management:
  Oversee special projects within the practice, ensuring timely delivery and effective resource allocation.
• Oversee the completion and closure of matters upon final resolution.
• Maintain updated client and prospect databases, ensuring quality information that supports business development efforts, in conjunction with the marketing team.

• Compliance and Best Practices:
  Ensure compliance with legal and regulatory requirements relevant to the practice area.
• Create and update practice group procedures to follow best practices and maintain current knowledge management documentation, templates, and research tips, in conjunction with the firm’s Firmwide Training & Development Attorney.
• Identify and track upcoming trial dates and potential large-loss matters, keeping firm and practice leaders informed about the status of these cases and resources needed.
• Create and maintain case lists and assist with organizational materials for cases, in conjunction with the staffing team.
• Ensure all client-related communications are appropriately filed in the firm’s document management system.

• Bachelor’s degree in business administration, Legal Studies, or a related field a plus.
• Minimum of 3 years of experience handling general liability claims for an insurance carrier (litigated and non-litigated) preferred.
• 5+ years’ experience as a claims’ adjustor handling general liability claims a plus.
• Experience with and understanding of carrier guidelines and basis for them, along with methods for compliance.
• Advanced excel skills, including pivot tables.
• Demonstrate sound judgment and the capacity to make timely and defensible decisions.
• Ability to balance claim volume with accuracy and compliance requirements.
• Excellent analytical, negotiation, and communication skills; ability to present complex information clearly.
• Proficiency in Microsoft Office Suite and legal practice management software.
• Familiarity with marketing tools and CRM systems.
• Ability to build relationships across firm departments.
• High-level interpersonal communication skills.

This job description reflects management s assignment of essential functions; it does not prescribe or restrict the tasks that may be…