Senior Triage Specialist

** Business Title(s):
** Senior Triage Specialist
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* Location:

** In-Office We are looking for a highly capable Senior Triage Specialist to join our team and work from our Los Angeles office. Alternatively, we can also fill this role in our offices in Houston or Omaha. This position reports into the Triage Director, who works from our Denver, CO office. The Senior Triage Specialist responsibilities will be split between adjudicating fast track claims handling and providing robust clerical triage support.  

Especially because this position works with all lines of our business, it is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
** Essential  Responsibilities:
** Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
** Qualifications / Experience

Required:

** Knowledge of Service Center policies and guidelines as well as an exceptional customer service focus through:

One year insurance experience (required). Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). Polished and professional written and verbal communication skills.  The ability to read and write English is required.  The ability to read and write Spanish is not required, but helpful.

Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking. Client focus – the ability to effectively determine specific client needs and to provide value added solutions.

Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals. A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:

Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.

Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly. Excellent analytical skills. Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
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* Preferred Qualifications:

** General knowledge of commercial workers’ compensation insurance strongly preferred. The base salary range provided below is for hires in those geographic areas only and will be commensurate labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of Argo Group does not treat our claims or our claims professionals as a commodity.

The work we offer is challenging, diverse, and impactful. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
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* PLEASE NOTE:

*** Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .
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** Resumes submitted for this or any other…