SIU - Experienced Claims Investigator

Join to apply for the Claims Investigator - Full-Time role at Command Investigations.

Command Investigations, LLC is looking for a Claims Investigator to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast‑paced investigative environment.

At Command Investigations we are invested in you! We know that together we can lead with excellence to provide top‑tier service with integrity that drives results.

$28.00 – $32.00 per hour

Full‑time. However, due to the nature of this role, there is no guarantee of hours or case assignments; we pride ourselves on distributing available cases fairly.

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.

• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases
• Obtain in‑person recorded statements from claimants, witnesses, and involved parties
• Capture detailed scene photographs to support investigative findings
• Prepare comprehensive, factual, and well‑organized investigative reports within required deadlines
• Review case materials and identify inconsistencies or areas requiring further inquiry
• Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met
• Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards
• Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates
• Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy

Special

Note:

This role requires you to supply your own equipment, including but not limited to a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

• Exceptional attention to detail and accuracy
• Strong work ethic with a willingness to learn and adapt
• Team‑oriented mindset and open‑minded attitude
• Ability to thrive in a focused, detail‑driven, and repetitive environment
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook
• Excellent written and verbal communication skills

• 3–5 years of experience required
• Prior experience with multi‑lines investigations strongly preferred
• Reside within a 60‑mile radius of the posted location required
• Multi‑lingual is a plus
• High school diploma or equivalent required
• College degree strongly preferred
• Proficient reading skills and ability to follow directions required
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi‑tasking skills. Flexibility and effective time management are required.
• Flexible to work overtime preferred
• Regular, predictable, and full attendance, as assigned, is an essential function
• Willingness to work the required schedule
• Complete a Command Investigations, LLC employment application and submit the pre‑employment tasks as required

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25 lbs (11.34 kg) on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be…