IT Support Technician

ABOUT AERO

By reimagining premium travel from the ground up, Aero offers a radically enhanced air travel experience – focusing on exclusivity, design, convenience, and personalized service. Aero integrates scheduled flights, charter flights, and aircraft management services under a single premium brand and digital-first platform, delivering a seamless end-to-end experience that neither traditional airlines nor private jet companies have achieved.

We pride ourselves on being dedicated hosts and expect the same commitment from every team member. That means:
We prioritize safety above all else, personalize every experience, always assume best intentions, and act decisively.

ABOUT THIS ROLE

The IT Support Technician supports our local team in Van Nuys, ensuring smooth daily technical operations and seamless employee collaboration. This part‑time, onsite role bridges hands‑on device management with direct end‑user support. You’ll serve as the primary point of contact for local IT needs, managing our Apple‑based device inventory, resolving technical hurdles, maintaining a secure and efficient technical environment, and working cross‑functionally to support new hires.

• Provide frontline technical support for local employees, troubleshooting hardware, software, and connectivity issues.
• Administer user accounts and access rights within Google Workspace and other applications.
• Assist teammates with day‑to‑day questions involving collaboration tools (Google Suite, Slack, Zoom, etc.)
• Triage incoming support tickets and questions, resolving them efficiently or escalating to senior IT teammates when required.

• Manage the full lifecycle of Apple hardware (Macbooks, iPads, and iPhones) using a Mobile Device Management platform (Mosyle), including provisioning, deployment, and retirement.
• Execute device onboarding for new hires, ensuring laptops and iPads are wiped, updated, and configured with the correct profiles before their start date.
• Maintain accurate inventory data, including asset tagging, labeling, and auditing physical devices.
• Ensure all devices remain compliant with security policies and update schedules.

• 2+ years of experience in an IT support or help desk role required.
• Experience with device management in a macOS/iOS environment is essential; familiarity with Mosyle or similar MDM tools is highly preferred.
• Experience with Google Workspace tools (Google Drive, Google Sheets, Google Docs, etc.) is essential. Familiarity with Google Workspace administration is a plus.
• Strong troubleshooting skills with a knack for problem resolution and root‑cause analysis.
• Excellent communication skills, with the ability to explain technical concepts to non‑technical teammates.
• Organized and detail‑oriented, capable of managing physical inventory and multitasking in a dynamic environment.
• Must be able to lift up to 25 lbs (e.g., monitors, printers) and access cabling under desks.

• Pay Range: $30-$35/hour
• Schedule: Part‑time (16‑18 hours/week); 2‑8 hour shifts or 3‑6 hour shifts
• Benefits: Accrued vacation, sick time, holiday pay, 401(k), Complimentary standby travel on Aero flights
• Location: This position is fully onsite in Van Nuys, CA
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