Application Support Manager
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Hanmi Bank
Full Time
position
Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
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Application Support Manager
Full‑Time Headquarters, Los Angeles, CA, US
5 days ago Requisition
Salary Range: $ To $ Annually
SUMMARY
The Application Support Manager oversees end‑to‑end production support for enterprise applications, including core banking, loan management, and related products and services. This role leads a team responsible for ensuring the reliability, availability, performance, and regulatory compliance of mission‑critical financial systems that support retail, commercial, and operational banking activities. The manager is accountable for swift incident response and service restoration, managing break‑fix activities, driving permanent resolutions, and establishing proactive monitoring, operational best practices, and continuous improvement programs.
This position works closely with business partners, application delivery teams, infrastructure teams, and third‑party vendors to ensure systems align with business objectives, regulatory standards, and defined service levels.
Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws ...
REQUIRED DUTIES
Lead end‑to‑end production support for enterprise applications, ensuring stable and reliable operations across all business units.Direct incident management activities, including triage, root cause analysis, escalation, resolution, and recovery for application, interface, batch, and integration failures.Ensure incidents and service requests are resolved within established SLAs, with clear, timely communication to stakeholders.Oversee break‑fix activities, coordinating urgent fixes, patches, and production releases as required.Proactively monitor system health, transaction volumes, batch processing, interfaces, file transfers, and user activity to identify and address issues before impact.Perform and oversee daily operational hygiene activities to maintain system stability, including system maintenance, patching, vulnerability remediation, and coordinated application updates.Analyze capacity, performance, and utilization trends to support business growth and scalability.Identify systemic weaknesses and integration failure points and drive permanent remediation efforts.Ensure applications comply with security standards, regulatory requirements, audit controls, and internal policies, including SOX controls.Develop, maintain, and enforce application support procedures, runbooks, and standardized operational processes.Maintain comprehensive documentation and institutional knowledge to support operational continuity.Support internal and external audits and regulatory examinations, including evidence collection and control validation.Manage, mentor, and develop application support staff, including setting KPIs/KRAs, conducting performance reviews, and promoting skill development.Allocate resources effectively to optimize operational efficiency and service delivery.Evaluate, recommend, and implement technology solutions—systems, tools, and automation—to improve operational efficiency and support enterprise business objectives.Oversee system configuration, maintenance, and implementation of new software releases across multiple platforms.Continuously seek opportunities to enhance system performance, stability, and overall user experience.Participate in regular meetings with IT teams and third‑party vendors to review performance, track progress, and resolve issues; serve as a liaison between business stakeholders, IT teams, and vendors.Monitor vendor performance and ensure adherence to contractual service level commitments.Establish and enforce standardized processes for support execution, testing, and delivery; collaborate with project teams to ensure testing meets quality, scope, and timeline objectives.Drive automation initiatives across the application support function.Evaluate and manage technical support systems, including hardware and software,…
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