Service Delivery Manager
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Hanmi Bank
Full Time
position
Listed on 2026-03-05
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly
USD
100000.00
125000.00
YEAR
Job Description & How to Apply Below
The Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
Ensures compliance with established company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following:
Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.
Required Duties
Provides support services to internal and/or external users of the organization’s computer systems and network.Manages a team and will be accountable for delivering solutions and services with a sense of urgency to deliver value.Assists in the implementation planning and actual implementation of new information technology based systems.Regularly provides technical support to all Bank employees.Perform problems management services that include problem isolation, problem resolution, and the coordination of services with other system administrators, network personnel, and vendors.Ensures all communication and escalation processes are followed, provide quality ticket information.Performs various system administration tasks including changing network and core system passwords, creating directories, maintaining system database files, installing applications and operating system software, and providing assistance to users.Takes ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.Provides telephone support to bank personnel when problems or questions arise regarding the use of computerized applications including core processing systems, e‑mail systems, imaging systems, etc.Takes service requests over the phone or in writing for all services provided by the Information Services departments.Provides service and support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed.Oversees quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.Drives internal and third party service review meetings covering performance, service improvements, quality and processes.Manages the desktop computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security.Makes recommendations for service improvement and ensures actions are followed through to completion in a timely manner.Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.Performs duties specific to the position and other functions as assigned.Minimum Requirements
- Bachelor’s degree or 7+ years of related experience and/or training. Work related experience should consist of IT Service Desk/Help Desk or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines. Educational experience, through in‑house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
- 5+ years of experience in managing Cybersecurity applications and programs that are aligned with industry standards and…
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