More jobs:
Program Manager, SME
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-03-03
Listing for:
Na Oiwi Kane
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Cybersecurity, Systems Analyst
Job Description & How to Apply Below
Job Summary
Galapagos Federal Systems LLC is seeking a highly motivated and experienced Program Manager, SME, to join our innovative and fast-growing team. This position offers the opportunity to collaborate with a diverse, mission-focused group of professionals dedicated to delivering excellence across complex technical programs.
The Program Manager will provide strategic leadership, direction, and oversight for programs leveraging the BMC3I Elite platform. The ideal candidate brings a strong blend of technical expertise, business acumen, and leadership ability to ensure the successful delivery of enterprise service management solutions. This individual will guide cross-functional teams, manage project and vendor performance, and drive continuous improvement aligned with organizational goals and customer mission requirements.
This role requires a deep understanding of BMC3I Elite/BMC3I Helix technologies, exceptional communication and stakeholder management skills, and the ability to thrive in a dynamic, fast-paced environment.
Key Responsibilities
The Program Manager, SME will:
- Lead planning, execution, and delivery of BMC3I Elite platform initiatives and enhancements
- Develop and manage program road maps, schedules, budgets, risks, and performance metrics
- Ensure compliance with governance, security, and ITSM standards
- Serve as the primary liaison between leadership, technical teams, vendors, and end users
- Translate business requirements into actionable program deliverables and solutions
- Oversee configuration, integration, and optimization of BMC3I Elite capabilities
- Support automation, workflow improvements, and digital transformation efforts
- Drive continuous improvement, quality assurance, and issue/risk mitigation processes
- Lead and mentor multi-disciplinary teams, fostering collaboration and high performance
- Deliver executive-level briefings, updates, and decision-support materials
Skills & Experience
The Program Manager, SME must have:
- Active TS/SCI with SAP Access
- 15+ years of experience managing complex IT or enterprise programs
- 15+ years in defense acquisition
- Proven experience with BMC3I Elite, BMC3I Helix, or comparable ITSM/ESM platforms
- Strong background in Agile, Hybrid, and/or Waterfall program execution
- Demonstrated ability to manage large-scale integrations, platform upgrades, and service delivery initiatives
- Understanding of ITIL processes, ITSM best practices, automation, and workflow tools
- Familiarity with enterprise cloud environments, service operations, and incident/change management
- Ability to interpret technical requirements and communicate effectively with engineers and non-technical stakeholders
- Strong analytical, problem-solving, and decision-making skills
- Ability to lead diverse teams across multiple technical disciplines
- Excellent communication, presentation, and stakeholder engagement capabilities
- Experience with vendor oversight, performance management, and contract administration
- Ability to manage budgets, forecasts, and financial performance metrics
The Program Manager, SME must meet the following:
Required
- Bachelor's degree in, Information Technology, Computer Science, Business Administration, Engineering, or a related field
- Master's degree (MBA, MIS, MPM, or related)
- DAWIA Level II
- PMP (Project Management Professional)
- ITIL v4 Foundation or higher
- Certified Scrum Master (CSM) or PMI-ACP
- BMC3I Elite/BMC3I Helix Administrator or Specialist certifications
- Lean Six Sigma Green Belt/Black Belt
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×