Information Systems Specialist II – Systems Specialist

Class Characteristics: This role involves providing technical support and system expertise for housing programs, including Section 8 and Public Housing. The ideal candidate will have a deep understanding of housing management systems and related technologies to optimize operations and improve service delivery.

• Analyzes operational practices and system functional areas to determine information systems needs and integration alternatives that lead to operational efficiencies.
• Works with department/business managers to evaluate current and anticipated Information Technology requirements.
• Provide innovation alternatives and roadmap for the implementation of operational improvements which may include but are not limited to implementations, system transitions, training and data migration.
• Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies.
• Provides leadership to functional super users and external resources to ensure best-practices in the proper administration of functional set ups, change management processes and security practices.
• Provides technical support for housing management systems, including troubleshooting and resolving system issues.
• Coordinates the development, implementation and administration of a technical training program for business users.
• Responsible for leading project teams to define user requirements, feasibility analysis, design, program specifications, testing, and implementation of ERP and Housing/Real Estate applications or infrastructure including overseeing support received from external resources to ensure resolution of outstanding issues and questions.
• Develops, maintains and standardizes processes, documents best practices and provides knowledge sharing throughout the Department and the Authority.
• Assists in the configuration, maintenance, and enhancement of Yardi Voyager PHA, Rent Cafe, and related applications.
• Supports mobile applications such as Mobile Property Inspections and Mobile Work Order Management.
• Designs and generates reports using Microsoft SQL Server Reporting Services (SSRS).
• Collaborates with cross-functional teams to ensure system compliance and alignment with housing program requirements.
• Trains staff on system usage and best practices.
• Performs other related duties as required.

• Knowledge of integration practices for multi-platform systems covering front-line and back office operations. Knowledge of integration technologies to aggregate cloud-based and on premise applications.
• Knowledge of project management and system integration techniques. Working knowledge of government processes and procedures.
• Knowledge of Section 8 and Public Housing programs, policies, and procedures.
• Ability to prepare, analyze, verify, evaluate, interpret, and assemble data related to user practices of multi-platform systems.
• Ability to establish and maintain effective professional working relationships with management, user departments, department staff, vendors, and other agencies in a timely and customer service oriented manner.
• Proficiency in Yardi Voyager PHA, including Rent Cafe and related modules.
• Expertise in Microsoft SQL Server 2019 or later, including database design and optimization.
• Strong skills in Microsoft SQL Server Reporting Services (SSRS) for creating custom reports.
• Understanding of system integration and data migration processes.

Bachelor’s degree from an accredited college or University with major coursework related to computer science, information systems, finance, or a closely related field, AND two (2) years demonstrated experience with ERP systems, Housing/Real Estate Systems, Mobile Property Inspections Apps, and Mobile Work Order Management Apps is required.

Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.

All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

Please call Neo Gov Toll-Free Applicant Support telephone line  if you forget your password, have application login problems or get an error message during the application process.

Testing accommodations:
If you require an accommodation due to a physical, mental or learning disability, please call  for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE:

The provisions of this announcement do not…