Tier 1 IT Support Technician

Company Description

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Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1

Above Tech, we believe in providing technology that works for you, not against you.

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Richardson , TX. The Helpdesk Technician will be responsible for the following:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist with setting up and configuring computer systems and applications.
• Log and track all incidents and service requests using the help desk ticketing system.
• Escalate complex issues to Tier 2 or other appropriate IT staff.
• Follow up with end-users to ensure issues are resolved satisfactorily.
• Maintain up-to-date knowledge of company software and hardware.
• Assist in maintaining and updating help desk documentation and FAQs.
• Provide excellent customer service and maintain a high level of user satisfaction.

• Experience in desktop computer support and troubleshooting
• Proficient in providing help desk support
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong documentation skills
• Relevant certifications or degrees in computer science or a related field are a plus
• Strong Customer Service sills

Our benefits include:

Generous and flexible paid time off including paid personal time off

Competitive health insurance plans and 401(k) match after 1 year of employment

$22-25/hr based on experience