Senior Product Designer - CEG; Bangkok

Senior Product Designer - CEG (Bangkok - Based, Relocation Provided)

Join to apply for the Senior Product Designer - CEG (Bangkok - Based, Relocation Provided) role at Agoda
.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

Every day, we connect people to destinations and experiences, with our great deals across millions of hotels, holiday properties, flights, and experiences worldwide. No two days are the same a and technology are at the heart of our culture, fueling our curiosity and innovation.

If you’re ready to begin your best journey and help build travel for the world, join us. Join our passionate team dedicated to enhancing the core guest experience by transforming original concepts into engaging interactive experiences for a global audience. Your role will be to define solutions that elevate the guest booking experience across Agoda's products.

As a product designer, you'll collaborate with a product manager, 6‑8 engineers, researchers, and cross‑functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.

The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking‑related inquiries. As the primary point of contact for our customers and partners, the CEG ensures a seamless and satisfactory experience. As a designer on the CEG team, you'll drive great UX while meeting business objectives.

• Run discovery phases and help define product requirements.
• Test prototypes and hypotheses with users to collect feedback.
• Present your work to peers and leadership, both asynchronously and in‑person.
• Participate in weekly design critiques, workshops, all‑hands, and squad meetings.
• Think and write about your process, detailing your decisions.
• Champion cohesion and consistency in UX design that unites a growing family of products/features.
• Be a strategic leader with a vision for implementing experiences that represent the most customer‑centric intersection between design, business, content, and technology.

• Driving discovery and ideation workshops, aligning the team around a vision and approach.
• Crafting sophisticated flows and customer journeys.
• Thinking and crafting at a system level, not just interface elements or pages.
• Regularly using soft skills: listening, negotiating, decision‑making.
• Balancing multiple priorities and successfully delivering in a fast‑paced, dynamic environment.
• 5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products; in‑house designer experience highly preferred.

• Effective articulation of ideas and design solutions.
• Expressing feedback with kindness and candor.
• Tolerance for ambiguity and healthy curiosity.
• Translating quantitative & qualitative insights into design decisions.
• Contribution to our culture: motivation, optimism, quality, integrity.

Mid‑Senior level

Full‑time

Design, Art/Creative, and Information Technology

Technology, Information and Internet

• Agoda Careers:
• Facebook:
• Linked In:
• You Tube:

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.