Enforcement Specialist

Overview

Hinge is the dating app designed to be deleted. In today’s digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric – setting up great dates.

With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

We’re looking for an Enforcement Specialist to join our Trust & Safety team  this role, you’ll be at the forefront of our efforts to ensure a safe and respectful experience for our community. You'll investigate complex, gray-area user reports escalated from our moderation team and partner cross-functionally with teams like Risk & Policy, Global Escalations, Appeals, and Bad Actor Detection. You’ll play a key role in enforcing Hinge’s policies, identifying harmful patterns and trends, and supporting key safety initiatives that shape how we keep our platform safe.

This is an hourly, entry-level role with a structured schedule and a meaningful impact.

• Review nuanced, escalated user reports and determine whether they violate Hinge’s Terms of Service or Community Guidelines.
• Identify and surface new and emerging user trends to the broader Trust & Safety team.
• Support user experience by responding to reports of harm submitted via email, including incidents that may have occurred off-platform.
• Answer ad hoc questions from third-party moderators about our guidelines and enforcement practices.
• Collaborate with our Global Escalations team to support users in crisis or emergency situations.
• Contribute to data labeling projects that improve safety-related machine learning and detection efforts.
• Conduct QA on moderator training to ensure high-quality enforcement outcomes.

• You’re empathetic and deeply thoughtful about how enforcement decisions affect real people.
• You’re an organized and detail-oriented communicator who can manage multiple time-sensitive tasks.
• You’re comfortable asking questions and eager to learn — and teach — new systems, processes, and guidelines.
• You thrive in both independent and collaborative environments.
• You can adapt to evolving systems and workflows.
• You’re capable of handling sensitive, high-stakes content with professionalism.
• Experience in content moderation or a customer-facing role is a plus, but not required.

$ 26- $31 a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
• Professional Growth: Get an annual Learning & Development stipend after three months. Free access to Udemy for you and your loved ones from day one.
• Parental Leave & Planning: 100% paid parental leave (20 paid weeks for both birth and non-birth parents).
• Fertility Support: Easy access to fertility care through Carrot, with a stipend towards fertility preservation.
• Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates. Hinge Premium is also free for employees and their loved ones.

We have eight Employee Resource Groups (ERGs) — Asian, Unapologetic, Disability, LGBTQIA+, Rais, Women/Nonbinary, Parents — that hold regular meetings, host events, and provide dedicated support to the organization and its community.

• Authenticity: We share, never hide, our words, actions and intentions.
• Courage: We embrace lofty goals and tough challenges.
• Empathy: We deeply consider the perspective of others.
• Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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