IT Support Specialist

GHJ is looking for an IT Support Specialist

WHY we get up in the morning:
At GHJ we help our people and clients pursue their passions, build thriving businesses, and create a better future.

We believe that collaboration is the foundation for success. We work as a business advocate for our clients – providing personalized service and building long‑term relationships to help position our clients for the future.

We are deeply committed to our core values of Bright Minds, Brave Hearts, and Bold Actions and incorporate them into every aspect of our business. By living these values, we are able to meet our strategic objectives of Remaining Fiercely Independent (financial success), Meeting client demands/needs (client success), and Reinforcing and expanding cultural distinction (people success).

As the IT Support Specialist, you’ll provide end user support to our 250+ employees remotely and in person in our Los Angeles Office. You will leverage critical thinking skills to provide solutions, troubleshoot IT issues, and take appropriate actions to resolve. You will assist GHJ end users with Tier 1 support issues and Escalate issues to Senior IT Staff as needed.

You will be key in providing an outstanding IT user experience from an employee’s first day with the firm, ensuring employees have all they need from IT to function well in their roles. You will report directly to the IT Director and will work closely with GHJ’s IT Team to address IT issues that arise and develop long‑term solutions. This is a hybrid role that does require being onsite 3 days a week, so you will need to live a commutable distance from our Office in Downtown Los Angeles.

• Tier 1 troubleshooting of company‑provided laptops
• AV meeting setups
• Working with IT ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
• Application support for industry‑specific applications
• Handling user onboarding and offboarding requests
• User creations and deactivations for industry‑specific applications
• Identifying and escalating issues to proper IT specialists as needed
• Researching issues and finding resolutions using available information resources
• Working with appropriate vendor tech support to resolve issues when needed
• Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
• Assist with documenting instructions for application updates and communicating to GHJ employees

• Excellent customer service skills
• Ability to react quickly and effectively to end‑user IT needs
• Willing to challenge our thinking
• Ability to work in a highly collaborative environment
• Process oriented
• Critical analytical thinking skills

• Understanding of basic computer and applications troubleshooting best practice
• 1‑2 years of related experience in a customer service‑oriented IT support role
• Exceptionally strong customer service skills required
• Strong communication and interpersonal skills
• Familiarity with Entra , Intune, and Microsoft 365 Admin
• Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, basic networking, remote access/VPN, virus/malware protection and removal, printers
• Experience supporting and resolving computer issues for both local and remote customers
• Experience working for an accounting or other professional services firm a plus, but not necessary
• Associate’s Degree in Computer Science or related field is preferred

GHJ was founded in 1953, making us one of the oldest independent firms in the Los Angeles area. Ranked as a top 20 largest accounting firm on the Los Angeles Business Journal’s Book of Lists, the firm has 24 partners and approximately 200 staff members that serve over 3,000 clients. Our firm is a member of the American Institute of Certified Public Accountants (AICPA), the AICPA Governmental Audit Quality Center (GAQC), Public Company Accounting Oversight Board (PCAOB), the California Society of CPAs and the California Association of Nonprofits (CAN).

Collaboration…