Senior Business Application Analyst - IS Business Apps Exempt; Non-Union

The Business Application Analyst, Senior will work with external vendors, system owners, community partners, contractors, and Keck Medicine leadership to design, develop, implement and make operational Business Application information systems, including but not limited to Lawson Financials (Fin), Lawson Supply Chain (SCM), Kronos Timekeeping and Scheduling, Kronos Extensions (aka Optilink), Kaufman Hall Budgeting and Planning, and Strata Decision Support Solution (DSS).

This incumbent will identify and document design specifications based on analysis/assessment of user needs and generate need–gap analyses. They will use knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. In addition, the incumbent acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions.

The incumbent also understands the functional workflow and processes of the Departments (s) he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Business Application Analyst Senior will balance their time primarily between direct customer service and project related activities. They will also analyze, plan, design, create and maintain intermediate to advance level reports leveraging USC's various technologies including but not limited to SQL, Qlik View, Lawson Business Intelligence, Infor Business Intelligence, and Kronos Genies.

The Business Application Analyst, Senior will work independently on complex system activities as well as project management activities, including may be expected to instruct, direct, and review work of staff.

• Customer Service:
  Addresses customer questions, concerns, enhancement requests, communicates with customers, handles service problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem‑solving skills, maintains a pleasant and professional image. Customers may include internal department users, vendors, and peers within IS.
• Team Work and Project Management:
  Helps team leader/manager/director to establish project goals, milestones and procedures; works on projects throughout the organization; monitors and reports on project task progress and is involved in multiple projects. Leads small/medium projects and facilitates team and cross‑functional meetings; uses planning skills to manage and complete work on time and on budget.
• Solution Design and Development:
  Analyzes events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem‑solving skills to arrive at recommendations and proposes solutions to department leaders.
• Performance Improvement/Transformation/Innovation:
  Demonstrates an ongoing understanding of and actively participates in performance‑improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Acts as a subject‑matter expert for department functions in relationship to implementing and managing responsible systems. Searches for and identifies alternative and/or innovative solutions to technical problems.
• Technical Skills and Industry Knowledge:
  Assists and participates in system activities both project and operational support‑related; understands application build, design, and technical infrastructure; maintains knowledge up‑to‑date; is a technical resource for others; follows technology practices and standards (e.g. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
• Reports & Analytics:
  Generates both standard and ad‑hoc reports. Ability to design and assist in developing non‑standard/custom reports as required.
• Training:
  Trains…