Sr. Manager, Business Operations

About CIM

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas.

Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Sr. Manager of Business Operations plays a critical role in safeguarding the firm’s operational resilience by managing and enhancing risk oversight across third‑party relationships, cybersecurity processes, incident response, business continuity planning and operational reporting. This role ensures that the firm has robust, well‑documented, and actionable control frameworks that enable swift, coordinated response to operational risks and emerging threats.

In close partnership with Technology, Compliance, Internal Audit and key functional leaders, this individual will drive workflow improvements, develop high‑quality reporting for senior leadership, and strengthen firmwide operational disciplines. The Sr. Business Operations Manager blends analytical rigor with strong judgment, attention to detail, and a deep understanding of risk and control environments to maintain accurate data, mature processes, and consistently excellent execution.

• Third‑Party Risk Management — Manage end‑to‑end third‑party risk lifecycle, including onboarding assessments, due diligence reviews, monitoring, and offboarding processes.
• Maintain vendor risk documentation and ensure timely updates to risk ratings, reports, and follow‑ups.
• Incident Response — Participate in preparation, documentation, and execution of the Incident Response process, including coordination with technical, legal, and compliance stakeholders.
• Maintain and enhance playbooks, procedures, communication templates, and post‑incident reporting.
• Conduct analytics and root cause analysis to reduce the probability of future incidents. Assist in tracking and driving follow‑up actions post‑incident.
• Business Continuity & Resilience — Support the Business Continuity Program, including annual BCP testing, maintenance of business impact analyses, and stakeholder updates.
• Consolidate and validate application, system, and business‑unit inputs to ensure accuracy of continuity planning.
• Support company‑wide BCP training by creating training materials and ongoing educational aids.
• Support the execution of BCP plan in the event of a disaster. May need to be available after hours to ensure the timely restoration of business operations in accordance with established plans.
• Cybersecurity — Support Cybersecurity program activities, including control monitoring, education, phishing campaign reporting, and cross‑functional coordination on remediation activities.
• Process Optimization and Reporting — Continuously review and refine our workflows to enhance consistency, accuracy and efficiency. Proactively identify improvement opportunities and execute those opportunities.
• Deliver high-quality, accurate, and insightful reporting—including dashboards, KPI tracking, incident summaries, and vendor risk metrics.
• Maintain client-ready documentation of our operational risk controls, collaborate with the RFP team to respond to due diligence questionnaires and other inquiries.
• Support internal/external audit and regulatory exams.

• Bachelor’s degree required (Business, Information Systems, Risk Management, or related field preferred).
• 8+ years of relevant experience in operational risk, cybersecurity, IT risk, compliance, or business operations.
• Experience in real estate, asset management, financial services, or similar industries strongly preferred.
• Experience managing risk in SEC and FINRA-regulated settings.
• Advanced proficiency in Excel (index/ma…